Guest Experience Coordinator; Remote

About The Flex

At The Flex
, we’re reimagining how the world rents. We believe finding and staying in a home should feel as effortless as ordering on Amazon — instant, seamless, and borderless.

Our proprietary Property Management System (PMS) powers this mission by automating bookings, communication, and operations across global cities, creating frictionless experiences for both guests and landlords.

We’re building a team of A-Players — ambitious, proactive, and committed to excellence. If you love making people happy, thrive in fast-paced environments, and turn challenges into opportunities, this is your chance to join a company transforming how the world lives and travels.

As a Guest Experience Coordinator
, you are the face and voice of The Flex — ensuring every guest feels supported, informed, and genuinely cared for from booking to checkout.

You’ll deliver fast, empathetic, and high-quality service while representing a brand that blends smart automation with a thoughtful human touch.

This role goes beyond troubleshooting — it’s about crafting memorable stays, building trust, and turning guests into long-term advocates of The Flex.

Guest Support – Respond promptly to inquiries via chat, email, and phone with clarity, empathy, and professionalism.

Smooth Stays – Oversee check-ins, checkouts, and in-stay assistance to guarantee seamless guest experiences.

Problem Solving – Take ownership of issues, collaborate with Operations and Tech, and ensure swift, complete resolutions.

Communication Excellence – Keep guests informed at every stage; tone and timing matter.

Process Feedback – Identify recurring issues, document insights, and work with Product and Ops to enhance our PMS and workflows.

Upselling & Engagement – Recommend add-ons or local experiences that elevate stays and increase guest loyalty.

• Excellent written and spoken English (French or additional languages are a bonus)

• Experience in hospitality, customer service, or short-term rentals

• Tech-savvy and comfortable using PMS, CRM, and digital communication tools

• Calm under pressure with a proactive, solution-oriented mindset

• Highly empathetic, detail-driven, and committed to exceeding expectations

• A positive, people-focused attitude and the ability to connect with diverse guests

Make an Impact – Every interaction shapes how guests experience The Flex globally.

Work Globally – Collaborate with a world-class, international team.

Grow Fast – Build your career as The Flex expands across continents.

Competitive Rewards – Attractive salary plus performance-based incentives.

Remote-First Culture – Work from anywhere; we value results over location.

We’re not just building another hospitality brand — we’re creating a global ecosystem for flexible living
, powered by automation, data, and real human connection.

If you’re ready to help redefine what it means to feel at home anywhere, we’d love to meet you.

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