Customer Service Advisor

Position: Home Customer Service Advisor

Job Title

Home Customer Service Advisor – NEXT Online Home Team, Doncaster

Job Description

New Year, New Career! Join the NEXT Online Home Team! Are you ready to help customers create their dream homes? We’re searching for enthusiastic Customer Service Advisors to join our amazing Home team at NEXT Online in Doncaster.

Pay

Great pay: starting at £12.76 per hour, with the potential to rise to £14.23 per hour once fully competent. Earn an extra £1 per hour for weekend shifts and up to 20% more with a quarterly performance bonus.

Shifts

• Shift 1:
  Monday & Tuesday, Thursday & Friday 9 am–5 pm;
  Wednesday 9 am–1 pm (34 hours per week)
• Shift 2: 4 days on & 4 days off 11 am–9 pm weekdays, 9 am–7 pm (33.25 hours per week)
• Shift 3: 4 days on & 4 days off 9 am–7 pm (33.25 hours per week)
• Shift 4: 4 days on & 4 days off 8 am–6 pm (33.25 hours per week)

PLEASE NOTE: Shifts are limited and offered on a first‑come, first‑serve basis and cannot be guaranteed.

Location

Onsite, based at our contact centre – Yorkshire Way, Armthorpe, Doncaster, DN3 3FQ. Opportunity to work from home after a minimum of 6‑9 months service (eligibility criteria applies).

Training

Monday – Friday 9 am–5 pm, 26 January 2026 – 16 February 2026, followed by coaching for 3 weeks in shift time. You must be able to commit to the full training period to be considered for the role.

Contract

Permanent

Role Type

Contact centre Onsite

Why NEXT Online?

Picture yourself talking about beautiful homeware every day, helping customers navigate questions about sofas, light fixtures, and more. No sales targets – focus on delivering fantastic customer service.

What’s in it for you?

• No Sales Targets:
  Provide great service without pressure to sell.
• Make a Real Difference:
  Handle calls, emails, and web chats and turn a customer’s day around.
• Fast‑paced:
  Thrive in a dynamic environment and solve issues on the fly.

Your Mission, Should You Choose to Accept It

• Be the friendly voice our customers rely on.
• Truly listen to customers and find solutions.
• Put the customer first, always.
• Bring your passion for home décor and your ability to empathise.

We’ll Get You Ready!

• Full Onsite Training:
  Three weeks full time learning about our retail customers, followed by one‑on‑one coaching before being signed off and working independently; then you’ll move on to our online customers with support from an experienced Team Manager.
• Career Growth:
  Lots of opportunities to move up and develop your skills. You could become a home specialist and earn up to £14.23 per hour.

Qualifications

• Customer service experience (call centre experience is a plus).
• A natural problem‑solver who thinks outside the box.
• A confident decision‑maker who takes responsibility.
• Someone who communicates clearly, confidently, and with a smile.
• Ability to stay calm under pressure and display resilience when handling more complex calls.

What You’ll Need to Bring

• Treat every customer like they’re the only one.
• Engage with customers and colleagues and create a positive vibe.
• Computer skills and a willingness to learn.
• Ability to meet performance goals.

Ready to Join the Adventure?

Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.

Legal & Eligibility

All successful applicants will be subject to criminal and credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in the last 6 months. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to the relevant Home Office requirements on skills level not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.

About Us

You know Next, but did you know we’re a FTSE‑100 retail company employing over 35,000 people across the UK and Ireland? We’re the UK’s 2nd largest…