Onboarding Specialist

Join to apply for the Onboarding Specialist role at Wellness Living

Location:

Remote (Canada)

Salary:
Based on Experience + Benefits + Vacation

Job Type: Full-time, Permanent

At Wellness Living, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission‑critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast‑paced, customer‑focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

We are driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply.

• Customer First – We approach every challenge with a customer‑focused lens, driven by an obsession with our customers’ happiness and success.
• Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.
• Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.
• Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world dynamic and constantly changing.

You’re a natural relationship‑builder who thrives on helping others succeed. You enjoy guiding customers through new experiences, breaking down complex processes into simple steps, and celebrating their wins along the way. Organization and communication come easily to you—you can juggle multiple priorities while still keeping clients informed and confident. You’re adaptable in a fast‑moving environment, curious about technology, and motivated by the opportunity to make a real impact on people’s businesses and lives.

• Lead clients through a seamless onboarding journey, ensuring timelines are met and expectations are exceeded.
• Deliver personalized online product training tailored to the client’s business needs, empowering them to confidently use Wellness Living in their day‑to‑day operations.
• Build strong relationships with customers by providing proactive communication and clear progress updates.
• Collaborate with cross‑functional teams to resolve onboarding challenges and continuously improve the client experience.
• Manage support tickets and issues with urgency, always maintaining a solutions‑first mindset.
• Coordinate efforts to transition customers smoothly from previous systems or to new implementations.
• Uphold a high level of professionalism and embody the core values of Wellness Living, ensuring a positive and impactful experience for all customers.

• 2‑3 years of hands‑on experience in customer onboarding, implementation, or account management, ideally in a SaaS environment.
• Exceptional communication and interpersonal skills, with the ability to quickly build trust and strong relationships with customers.
• An active, empathetic listener, with excellent written and verbal communication skills.
• Highly organized and detail‑oriented, able to manage multiple clients and projects at once.
• Creative problem‑solver who thrives in fast‑paced, evolving.
• Comfortable working with tools such as Microsoft 365 (including intermediate Microsoft Excel skills), CRMs (Zoho, Salesforce), and ticket/project management systems.

• Work with a passionate, dynamic, and fast‑growing team dedicated to making a meaningful impact in the wellness industry.
• Competitive salary, vacation, and benefits package.
• Remote work environment with opportunities for career growth and development.
• Work in a culture that values creativity, collaboration, and continuous learning.

Please note that only those selected for an interview will be contacted.

Wellness Living is an equal opportunity employer. At Wellness Living, we are proud to embrace and celebrate differences. Employment at Wellness Living is based…