Customer Training Professional - Traveling Rep Customer Service MB

Job Description

As an Entry Level Traveling Customer Trainer you will be traveling to our customers to assist them in making a smooth conversion to the Reynolds and Reynolds system. You will be tasked with providing in‑person, on‑site training and customer support throughout the process. Extensive travel is involved when you are not working from a home office (equipment supplied by Reynolds).

• Virtual weeks (at home office) (15-20% of the time)
• Prepare for upcoming installations utilizing company equipment (15-30%)
• Communicate with internal groups
• Assist with remote training or additional services as needed
• Administrative duties like submitting reports, and sending weekly updates
• Travel to dealership sites individually and with a team (75-85% of the time)
• Meet with dealership management to understand their business needs
• Configure solutions and training based on business needs
• Provide training and support of software to customer personnel
• Troubleshoot customer issues, diagnose, resolve and/or elevate problems
• Monitor individual workload and prioritize responsibilities
• Train/share knowledge with team members
• Use of time for learning, growth and development

• Driving company vehicles on a daily basis, and occasional airfare travel – sitting on average 1-4 hours
• Presenting, which requires the ability to stand, sit, and use a pointer
• On‑site visits require frequent standing up to 8 hours a day assisting the customer; bending and squatting to connect equipment; climbing customer stairs; lifting arms to reach servers or other office area shelving
• Packing, lifting and carrying personal luggage up to 50 lbs (discretionary) 15 minutes-1 hour a day
• Require to look at a computer screen for up to 8 hours a day with the possibility typing up to 6 hours a day

Training includes department observations, classroom instruction, and on‑the‑job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will assist experienced representatives with customer set‑up and implementation. In addition, you will have the opportunity to see Reynolds’ solutions “in action” by visiting car dealerships that already utilize our solutions on a daily basis.

• Ability to travel 80% of the time
• Able to travel across Canada
• Able to travel to the United States for company‑paid training
• College diploma or University degree required
• Exceptional communication and organizational skills
• Ability to multitask in a fast‑paced environment
• Outgoing, friendly personality
• Strong written and verbal communication skills