Customer Advisor

Join to apply for the Customer Advisor role at Political, International and Development Studies Student Association
.

Our standard full‑time contracts are for 35 hours per week, with options for part‑time working. We also offer an enhanced 40‑hour contract.

Location:

the role is 3 days per week in our Norwich offices and 2 days per week working from home (initially full‑time in our office for training – approximately 12 weeks).

You will be providing telephone support to our customers, giving impartial guidance and discussing available options.

You will be motivated and proactive, looking for the opportunity to make a real difference in our customers’ lives. Our products can be technical, so you need to be able to articulate complex concepts; plenty of training and support will be provided.

• Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
• Talented problem‑solvers who think outside the box and challenge the status quo to help shape our contact centres of the future
• Someone who enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can‑do attitude, able to have challenging conversations and overcome objections
• The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone
• Someone who is risk aware, with the ability to overcome issues in order to best support our customers

• Bonus opportunity – 6% of annual salary (actual amount depends on performance)
• Generous pension scheme – Aviva will contribute up to 14%
• 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through the Matching Share Plan
• Brilliantly supportive policies including parental and career leave
• Flexible benefits to suit you, including sustainability options such as cycle‑to‑work
• Paid volunteering days to help others

Aviva is for everyone; we welcome applicants from all backgrounds and experiences. If you don’t tick every box, we still encourage you to apply. We consider all forms of flexible working, including part‑time and job shares.

Entry level

Full‑time

Customer Service

Administrative and Support Services