Customer Operations Specialist

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands‑on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

This role is based in our Colchester, UK office.

As a Customer Operations Specialist at Informa, you'll be the vital link between our organization and our valued clients. You'll deliver exceptional service that enhances our reputation while supporting both internal and external Publishing and Events customers. This role offers the perfect balance of customer interaction, problem‑solving, and operational excellence.

You'll create outstanding customer experiences by:

• Delivering our signature 'Gold service' standard to all customers
• Resolving inquiries efficiently through multiple communication channels
• Processing orders with precision while maintaining appropriate margins
• Building strong relationships with customers and internal teams
• Managing customer access to online resources and systems

• Customer Communication: Handle inbound/outbound calls and correspondence professionally
• Order Management: Process and amend customer orders with accuracy and attention to detail
• Problem Resolution: Utilize relevant systems to address and resolve customer requests
• Data Management: Record customer information with precision, maintaining quality standards
• Access Management: Support customers with online access needs directly or through appropriate channels
• Financial Processing: Handle aspects of Order to Cash, including Cash Applications and Credit Control
• Relationship Building: Develop strong connections with business teams and customers

• Customer Service Excellence: Proven ability to deliver outstanding customer experiences
• Technical Proficiency: Strong skills in Microsoft Office (Excel, Word, Outlook) and SAP experience preferred
• Communication
  
  Skills:
  
  Excellent written and verbal communication abilities
• Problem‑Solving Aptitude: Proactive approach to resolving issues efficiently
• Adaptability: Flexibility to adjust working hours based on service centre requirements
• Attention to Detail: Precision in processing orders and maintaining records
• Teamwork: Collaborative mindset with ability to work effectively with diverse stakeholders

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on Linked In Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday…