Support Associate; Remote

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Ploxhost is searching for brand new talent to join our network for providing our customers a great customer experience.

• Ensure uninterrupted internet connectivity and a ‘work-like’ environment at home to deliver productivity and quality.
• Work an assigned schedule within our operating hours.
• Answer customer queries/questions in a timely manner.

• Provide excellent customer service, maintaining focus on customer issues in a fast-paced environment.
• Empathize with and prioritize customer needs.
• Demonstrate interpersonal skills with diverse customers.
• Use conflict resolution, negotiation, and de-escalation skills.
• Take ownership to resolve challenging issues, escalating when necessary.
• Determine customer needs and provide appropriate solutions.
• Maintain regular and reliable attendance, including the daily schedule as assigned.
• Be flexible with working hours; may include weekends, holidays, and events.

• Effective decision-making, time management, and task prioritization skills.
• Ability to debug basic errors with Discord bots.
• Approach problems logically and rationally.
• Be action-oriented and self-disciplined.
• Organized and detail-oriented.
• Prioritize work effectively across departments to meet business needs.
• Maintain composure in escalated situations.

• Proficiency with Pterodactyl control panel.
• Basic understanding of Linux and Docker.
• Ability to use the WHMCS billing system.
• Ability to use Crisp live chat software.
• Identify and troubleshoot Minecraft server errors.

• Must be 16 years or older to apply; no exceptions.