Travel Customer Experience Representative; Remote

Travel Customer Experience Representative (Remote)

Join Prestige Travel Agency by Mich as a Travel Customer Experience Representative and support clients throughout their travel journey, from booking to post‑trip follow‑up.

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem‑solving.
• Maintain accurate client and booking records.

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and willing to learn booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client‑focused service.

• Fully remote, flexible work environment.
• Career growth opportunities within the agency.
• Travel perks and industry discounts.
• Training and ongoing support from a collaborative team.

Prestige Travel Agency by Mich is an Equal Opportunity Employer and values diversity in the workplace.

Not Applicable

Part‑time

Other

Travel Arrangements