Customer Experience; CX Representative - Intermountain Region

Customer Experience (CX) Representative - Intermountain Region

Airgas is hiring a Customer Experience (CX) Representative to support collection efforts and deliver exceptional customer service from our Tulsa office.

• Contact customers regarding invoices/accounts that are past due and provide information requested to facilitate a quick remittance.
• Identify account risks, potential credit problems, and disputes and work to resolve them from beginning to end.
• Prioritize a portfolio so collection efforts result in maximum benefits and watch for key indicators when an account is falling behind.
• Document conversations, e‑mails, and other communications and organize documentation to facilitate follow-up efforts.
• Maintain quality relationships with branch managers, account managers, district managers, and AVPs and keep them informed of issues at all times.
• Escalate significant matters to Accounts Receivable Supervisor and collaborate with regional collections managers when possible.
• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.
• Support general collection discipline including cash apps, data integrity, account set‑up, credit, and disputes.
• Special projects and other duties as assigned.

• High school diploma or equivalent.
• Understanding of quality customer service and the relationship to collection efforts.
• Ability to manage multiple priorities and see collections as a financially oriented customer‑service function.
• Strong client‑service mindset and ability to use collaborative, non‑adversarial approaches to achieve goals.
• Problem‑solving skills and the ability to research solutions quickly.
• Experience in prior collection roles is a plus; some commercial collection experience is preferred.
• Basic SAP and/or ERP system experience and proficiency with Microsoft Excel are a plus.
• Bilingual (Spanish) is a plus but not required.

• Medical, Dental, Vision, Life, AD&D, Short‑Term and Long‑Term Disability Insurance.
• Paid vacation, sick days, and paid holidays; 401(k) retirement plan with company match.
• Tuition assistance and an Airgas Scholarship Program.
• Hybrid work schedule with scheduled days in our downtown Tulsa office and remote work days after initial training.

Airgas welcomes all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas is an equal‑opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.