Branch Office Administrator

Job Overview

Branch Office Administrator (BOA) – Edward Jones – Full‑time – 6448 Hixson Pike Suite 116, Hixson, TN. Pay range: $21.00–$22.00 per hour (actual varies by experience). The posting will remain open for 30 days starting 17‑Dec‑2025.

As a BOA you’ll provide administrative support to one or more financial advisors, ensuring the seamless operation of client accounts and a positive client experience. You will be the first voice clients hear and the first face they see, helping to identify and anticipate their needs.

• Deliver exceptional client service via inbound/outbound calls, email, and in‑person interactions.
• Respond to inquiries, resolve issues, and maintain a high level of client satisfaction.
• Develop and maintain strong relationships with clients, referral sources, and internal support team members.
• Learn and understand the financial services industry, including account opening, transfers, and related processes.
• Process account transactions, prepare documentation, and maintain accurate client records.
• Handle administrative tasks such as scheduling appointments, preparing meeting materials, managing correspondence, and supporting marketing initiatives.
• Streamline processes by updating SOPs and executing the branch business plan.
• Operate technology tools—Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.

• Analytical thinking
• Attention to detail
• Adaptability
• Strong conversational skills
• Digital tool utilization
• Team collaboration
• Effective communication and active listening
• Time management and organizational skills

• Comprehensive 6‑month training with a peer mentor.
• Wide support network from branch, region, and home office.
• Culture of continuous improvement and professional development.
• Inclusive environment that values diverse viewpoints.
• Rewards program for individual efforts.
• Medical, prescription drug, dental, vision, and voluntary benefits (accident, hospital indemnity, critical illness).
• Short‑ and long‑term disability, basic life, and basic AD&D coverage at no cost.
• 401(k) retirement plan and tax‑advantaged accounts (HSA, FSA).
• 10 paid holidays, 15 days of vacation for new associates starting January 1, and sick time, personal days, and a volunteerism day.
• Potential for bonuses and profit sharing.
• Full‑time associates eligible for the Employee Assistance Program.

• Window: $21.00–$22.00 per hour
• Hiring minimum: $21.38 per hour
• Hiring maximum: $22.71 per hour

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.