Customer Success Manager

Employer Industry: Software Solutions

• Opportunity for career advancement in a rapidly growing company
• Work with a diverse portfolio of high-profile clients
• Engage in transformational cross‑functional projects with significant organizational impact
• Supportive and collaborative work environment with a focus on professional development
• Chance to make a positive impact on customer success and satisfaction

• Help strategic customers realize quantifiable value, renew contracts, and become references
• Identify potential churn risks and develop strategies to mitigate them
• Act as the account owner to ensure renewal and expansion in collaboration with all functions
• Maximize adoption of Flexera’s products and manage customer escalations
• Lead cross‑functional projects aimed at continuous improvement within the company

• Minimum of 5 years of experience in leadership positions within IT for a Fortune 1000 company, or experience in a strategic customer‑facing role in an Enterprise IT Software company
• Proven ability to maintain and proactively grow strong customer relationships
• Experience working with cross‑functional teams and facilitating communication between technical and commercial teams
• Strong executive communication skills, including persuasion, conflict resolution, and negotiation
• Experience in people management and project management with budget ownership

• Experience exercising skills in a remote work environment
• Familiarity with CRM and Customer Success software like Salesforce and Gainsight
• Understanding of Software and SaaS licensing models, with knowledge of security and service management being a plus

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