Head of Customer Success

Why Consider this Job Opportunity

• Salary up to $250,000 base salary plus performance-based incentives tied to retention and net revenue retention targets
• Opportunity for career advancement and growth within a rapidly scaling organization
• Work remotely anywhere within the continental U.S. with approximately 30% travel required
• Comprehensive benefits package including generous paid time off, health benefits, and wellness programs
• Collaborative and supportive work environment with a focus on employee empowerment and well‑being

• Define and execute a comprehensive customer success strategy for a diverse health system client base
• Drive net revenue retention and gross retention through proactive account management and customer outcomes
• Develop consistent metrics and dashboards to track customer health, usage, and satisfaction
• Collaborate with cross‑functional teams to ensure smooth onboarding and optimize customer experience
• Serve as a senior customer advocate, integrating feedback into product and service enhancements

• 10+ years of experience in Customer Success, Account Management, or Client Services within SaaS, digital health, or HCIT environments
• Proven track record of leading enterprise customer success teams at scale, driving retention and growth
• Deep understanding of healthcare provider operations and health system buying cycles
• Data‑driven mindset with experience implementing customer success metrics linked to revenue
• Strong executive presence and communication skills capable of influencing C‑suite stakeholders

• Experience in AI‑enabled healthcare solutions or digital engagement platforms
• Bachelor’s degree required; MBA or advanced degree preferred
• Experience integrating customer success with product‑led growth or AI‑first SaaS environments

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.