Member Service Specialist Bilingual Spanish Training - CT - Remote
Seattle, King County, Washington, 98127, USA
Listed on 2025-12-20
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Customer Service/HelpDesk
Bilingual, Customer Service Rep, Spanish Customer Service, HelpDesk/Support
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary starting at $18.50 per hour
- Opportunity for career advancement and growth within the organization
- Work remotely with all equipment provided by the employer
- Comprehensive benefits package including medical, dental, vision insurance, and 401k match
- Highly structured work environment with transferable skills in the healthcare field
- Potential for overtime in a 40-hour work week
What to Expect (Job Responsibilities):
- Handle incoming calls or emails from members, pharmacies, and doctors’ offices regarding medication and benefits inquiries
- Investigate and resolve member inquiries in a timely manner, escalating issues as necessary
- Adhere to standard operating procedures and training guidelines specific to HIPAA
- Provide exceptional customer service to callers
- Perform other duties as assigned by the supervisor
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Strong communication skills and detail-oriented
How to Stand Out (Preferred Qualifications):
- Previous call center experience, particularly in the healthcare industry
- Experience working from home in a remote position
- Fluency in Spanish
- Strong PC skills with the ability to navigate multiple software systems
- Proven ability to multitask effectively
#Healthcare Services #Customer Service #Remote Work #Career Growth #Bilingual Spanish
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