Foreman-Remote Mon - CHC PT

Inter Park Holdings Inc. is North America’s premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our Inter Park and Pre Flight brands. The utilization of garage access, payment and security technology, coupled with leading‑edge point‑of‑sale support systems, puts Inter Park and Pre Flight at the forefront of operating complex, high‑volume parking properties.

We are always on the lookout for enthusiastic and qualified candidates to join our team. Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us.

Remote Monitoring Foreman – answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by answering questions and ensuring that remote locations are kept up to date on issues as they occur. Provides professional and courteous support to all internal and external customers and assists the Facility/Operations Manager in monitoring established revenue controls and accountability systems.

$17.85 per hour

• Responds clearly and efficiently to customer inquiries including monthly/daily rate information, directions to locations, and assists in the remote operation of automated pay equipment stations.
• Uses a variety of revenue control systems based on location requirements.
• Ensures inventory of operational supplies is on hand and informs manager if restock is needed.
• Operates and monitors facility security intercoms and surveillance monitors.
• Maintains a clean work area at all times.
• Occasionally processes parking fees and related transactions accurately.
• Coordinates daily activities with Manager.
• Acts as the liaison for all customer service inquiries and complaints during remote monitoring and reports/escalates major issues to the facility manager as appropriate.
• Meets PCI compliance responsibilities.
• Uses call center equipment and revenue control systems to provide a high level of service to customers and staff across the Chicago Market and Remote Facilities.
• Ensures all calls are answered and customer needs are responded to in a timely manner while communicating clearly and effectively.
• Completes accurate and well‑written entries regarding calls into the event log using the internal web system.

• At least six months of general work experience.
• Basic math skills sufficient to calculate time and money in assisting with cashier‑related duties (may be required depending on location).
• Ability to speak to customers using phone/audio remote monitoring technology.
• Computer literate; knowledge of MS Word, MS Excel and Internet.

• Must submit application through
• Must have unrestricted authorization to work in the US.
• Must be at least eighteen years of age.
• Must be willing to comply with pre‑employment screening, including drug testing, reference verification and background check.
• Must pass the math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions.

• High School Diploma or GED.
• Prior customer service or parking industry experience.
• Strong problem‑solving skills; ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two‑way radio system, in person, and by phone to coworkers, superiors and customers.
• Strong time‑management skills and ability to work in a fast‑paced environment depending on customer volume, shift, season, etc.
• Excellent dependability and time‑management skills.
• Strong customer focus and team‑orientation.

• 401(k)
• Employee Assistance Program (EAP)
• Vacation/Sick Time

• Medical, Dental, Vision
• Pre‑Tax Commuter Benefit