Customer Success Manager - Bilingual Spanish

Who are we?

UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.

Due to continued growth, the Customer Success team is expanding and we require a Bilingual Spanish‑speaking Customer Success Manager to onboard and enable our customers. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate, and credible, with the ability to listen effectively and provide clear advice.

• Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
• Provide resources to your customers, including success plans, customer‑specific training sessions, and organize regular check‑in calls.
• Engage your customers early and frequently to drive engagement and help them get the most out of UpGuard from day one.
• Translate customer requirements by understanding their risk management frameworks and offer a tailored solution on how best they can utilize UpGuard.
• Monitor the health of your customers and intervene proactively when they are not effectively using UpGuard to achieve the value they expected.
• Advocate for the customer; provide updates to internal cross‑functional partners (Product, Sales & Marketing) on customer perspectives, risks, and expansion & cross‑sell opportunities.

• 2+ years of experience in customer success, project management, or account management.
• Located within US Eastern or Central zones.
• Professional fluency in Spanish and English.
• Experience building scalable customer relationships.
• Highly organized with the ability to update and create documentation.
• Understanding of cyber risk management or risk management frameworks.
• Excellent written and spoken English.
• Collaborative, cross‑functional teamwork capability.
• Curiosity and willingness to learn.

• Experience with Customer Success tools such as Churn Zero or Gain Sight.
• Experience with CRM platforms such as Hub Spot or Salesforce.
• Experience in cyber risk management.
• Understanding of Cyber Security best practices.
• Basic working knowledge of APIs.
• Experience conducting training sessions.
• Advanced Spanish proficiency.

• Monthly Lifestyle subsidy for well‑being.
• WFH set‑up allowance.
• $1,500 annual Learning & Development allowance.
• Annual leave plus two extra Up Guardian days.
• 18 weeks paid parental leave.
• Personal Leave Allowance (sick & carer’s).
• Fully remote working environment.
• Top‑spec hardware and AI subsidies.
• Health, dental, and vision insurance.

Salary: $85,000 - $100,000 per year.

As an Equal Employment Opportunity and affirmative action employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, marital status, veteran status, or disability status. We do not support visa sponsorship or relocation.

For applications in the United States, we can hire only in the following states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.