Bilingual Customer Service Representative; Onsite

Bilingual Customer Service Representative (Onsite)

Join to apply for the Bilingual Customer Service Representative (Onsite) role at Regions Bank
. This position is in the Regions Operations Center, 2090 Parkway Office Circle, Hoover, AL 35244. The role is a full‑time, onsite position focused on customer service in a contact center. The title requires fluency in English and Spanish.

You will help enrich our customers’ lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience. As a banker in the Contact Center, you will gain foundational banking knowledge and become an expert in a wide range of banking products and services.

• Answer questions, solve problems, and provide solutions to ensure an effortless banking experience for customers.
• Be the expert in a wide range of banking products and services, helping customers identify the next steps to achieve their financial goals.
• Provide customers with advice, guidance, and education while consistently putting the customer first.
• Deliver solutions for immediate and long‑term needs on every contact.

• Foundation to start a career in banking with a skill set to improve customers’ lives.
• Comprehensive, ongoing training and opportunities for growth.
• Ongoing feedback, coaching, mentoring and development from leaders.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

• High school diploma or GED.
• Onboarding includes three weeks’ instructor‑led and two to four weeks on‑the‑job training.
• Ability to accurately observe stable and scrolling on‑screen text and images, detect verbal information, and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on‑screen selections.
• Ability to work at a computer for extended periods of time.
• Ability to adhere to policies, procedures, and guidelines.
• Ability to recommend products and services to customers.
• Ability to multi‑task and work in a fast‑paced environment.
• Problem‑solving skills.
• Ability to work a flexible schedule that includes all hours of the contact center.
• Basic computer skills and the ability to navigate various systems.
• Effective time‑management skills.
• Excellent verbal and written communication skills.
• General knowledge of basic banking, electronic banking and/or credit card services.

• One (1) year of customer service or production experience.

• Must be fluent in English/Spanish.
• Class date:
  February 5, 2026.
• Training:
  Onsite, Monday‑Friday 8am‑5pm CST.
• Following training: 40 hours per week (Monday‑Friday 10am‑7pm CST, Saturday 8am‑5pm CST). May be required to work selected bank holidays. Off days will be assigned based on business needs.
• Position type:
  Full time.
• Compensation details:
  Pay ranges are job specific. Role target is $37,440.00 USD, median $43,320.00 USD. No incentive pay.
• Location details:
  Riverchase Operations Center, Hoover, Alabama.

• Download speed of at least 50 Mbps.
• Upload speed of at least 5 Mbps.
• Must test on  and provide documentation.
• Must be directly connected to the Internet Router via Ethernet cable. Satellite Internet, Wi‑Fi, and Wi‑Fi extenders are not allowed.

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, .

Regions Bank is an Equal Opportunity Employer and includes Disabled/Veterans.

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active longer at the discretion of the company.