Customer Support Officer

Berry Recruitment are NOW hiring for a committed and friendly Customer Support Officer to work for a company in Abingdon.

We have 2 roles available, one on a Permanent basis and the other on a 12 Month Fixed Term contract.

Role:
Customer Support Officer

Salary: £26,500 Per Annum

Location:

Abingdon/ Hybrid (2 days/week max. remote working)

Hours:

Full-time (37.5 hours per week); part time considered for the right candidate

Key Responsibilities of the Customer Support Officer

Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
Process books, subscriptions and events orders received by post, telephone and online.
Pack and post orders that require sending from the office.
Process donations received by all forms, including web donations.
Allocate payments received by BACS, cheque, or credit card.
Conduct sales ledger reconciliations.
Open and distribute the post.
Assist in credit control.
Manage office stock levels.
Assist in processing of renewals and subscription releases.
Order office and event stock.
Circulate advance copies.
Assist finance team with statements to account.
Recording gift forms and storing them shared drives
Pick and pack courier and post orders
Advising colleagues of discrepancies and updates on other systems
Troubleshooting, finding information and actioning requests for auditors, KCLCT, Yeomans, Glassboxx and the other staff members
Updating Shopify product data
End of day reports

About you:

Previous experience delivering high levels of customer service.
Excellent communication and interpersonal skills, high degree of confident on the phone.
Proficiency in using Microsoft Office, order processing and accounts packages.
Ability to work well under pressure and to multi-task.
Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
Reliable and consistent.
Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
Strong commitment to the aims of the organisation.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job