Bilingual; Spanish Customer Service Representative

Bilingual (Spanish) Customer Service Representative – Aureon

Join Aureon as a Bilingual (Spanish) Customer Service Representative. This role involves telephone, e‑mail, and chat support, skill improvement, communication, coworker support, and maintaining positive client relationships.

• Telephone Support – perform telephone support as scheduled, answer customer questions completely and professionally, research and follow‑up as needed, resolve open issues, and log each contact and resolution in the ticketing system.
• E‑mail & Chat Support – answer and complete all assigned messages or contacts, ensure that all customer questions and issues are addressed, and properly enter customer information and resolution in the ticketing system.
• Skill Improvement – continually strive to improve the cognitive and customer‑service skills necessary to perform the job, including product proficiency, problem‑solving ability, and excellent verbal and written communication skills. Attend all training classes and complete any exercises assigned.
• Communication – provide feedback on support issues, resolutions, or suggestions to the immediate supervisor or department manager; communicate trends, issues, and appropriate solutions to supervisors and management.
• Support Coworkers – provide procedural advice and assistance to other representatives.
• Help maintain and ensure positive working relationships with support clients.
• Provide all support functions within the guidelines of the contact center and client policies and procedures.
• Maintain departmental productivity standards while exhibiting accuracy in the applicable ticketing system.

• Opportunities for professional growth, development, and advancement within the organization
• 100% remote working employment model
• Comprehensive training on hardware and software applications for qualified applicants
• Knowledge and experience relating to basic computer applications
• Competitive compensation and full benefits package for full‑time employees
• Health, Dental, Vision, and Life Insurance Plans, 401(k), and PTO

• High school or equivalent

• Excellent written and oral Spanish communication skills, including strong listening skills
• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner
• Intermediate to advanced computer skills with emphasis on Internet knowledge
• Aptitude for providing superior customer care
• Dependability, adaptability, and flexibility
• Basic math skills
• Creative thinking and reasoning ability

• Primarily indoor work in an office environment
• Frequent utilization of manual dexterity and visualizing of computer screen
• No unusual physical requirements

• Entry level

• Full‑time

• Other

• Technology, Information and Internet

Referrals increase your chances of interviewing at Aureon by 2x.