Travel Customer Service Representative
Remote / Online - Candidates ideally in
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-01-12
Portland, Multnomah County, Oregon, 97204, USA
Listing for:
Viajemos solas pero en Grupo
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Travel Customer Service Representative
Join the travel team at Viajemos solas pero en Grupo as a Travel Customer Service Representative. We are a premier travel agency dedicated to providing luxury and budget-friendly travel experiences worldwide, from dream vacations to business getaways.
In this role you will be the primary point of contact for clients during the entire travel planning process, ensuring a seamless and stress‑free experience.
Key Responsibilities- Respond promptly to customer inquiries via phone, email, and chat.
- Assist clients with booking flights, accommodations, and travel packages.
- Provide accurate information about destinations, travel requirements, and itineraries.
- Handle customer concerns and resolve issues in a timely, professional manner.
- Communicate with travel suppliers and vendors to confirm bookings and resolve discrepancies.
- Maintain detailed client records and correspondence in the CRM system.
- Support the sales team by promoting travel deals and upgrades when appropriate.
- Stay informed about travel policies, restrictions, and industry updates.
- Previous experience in customer service, hospitality, or the travel industry preferred.
- Excellent communication and problem‑solving skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask and remain calm under pressure.
- Proficiency in email, chat, and online booking systems.
- Passion for travel and creating positive client experiences.
- 100% remote work flexibility.
- Competitive commission and incentive structure.
- Ongoing training and professional development.
- Access to exclusive travel discounts and perks.
- Supportive and collaborative team culture.
Location:
Remote with potential local requirements in Portland, OR. Welcome applicants worldwide.
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