Temporary Customer Service Professional

Overview

Temporary Customer Service Professional I role at Cambia Health Solutions. This is a temporary remote opportunity available to candidates in WA, , OR, and UT. This position has the potential to become a Cambia Full-Time position (FTE), but this is not a commitment or guarantee of full-time employment. Starting pay range is $19.75 - $23.00/hour depending on experience and location. HR will reach out and provide specific information.

This is a non-benefited role. Upcoming start dates include December 8, 2025. Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.

• Serve as the caller’s guide and advocate, tackling tricky issues and answering questions about benefits, claims and eligibility.
• Roll up your sleeves and do the necessary research to find answers when you don’t have them.
• Provide accurate, compliant information with a positive and professional approach.
• Tailor communications to meet each caller's unique needs.
• Stay proactive by spotting and addressing potentially difficult issues before they arise.
• Prioritize caller satisfaction while representing Cambia1s mission and values.
• Seek opportunities to collaborate and improve skills through feedback and learning.

• High school diploma or equivalent
• 6 months of customer service call center experience; or 6 months of customer service experience in insurance, retail, banking, hospital, medical office or similar industry with extensive customer contact; or an equivalent combination of education and experience.
• Proficient PC skills and ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.

• Excellent multitasking skills under pressure
• Resilience, patience and a positive attitude in the face of challenges
• Clear, concise and empathetic demeanor while responding to inquiries and requests
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs
• Sound decision-making and flexibility in a fast-paced environment
• Willing to learn and adapt to changes in products and regulations; integrate feedback to improve skills
• Equally comfortable collaborating with a team and working independently
• Ability to handle sensitive and confidential information with discretion
• Preferred: knowledge of medical terminology and coding
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings is highly desired

• May be required to work overtime
• May be required to work outside normal hours
• Required to have high-speed internet connection
• Private, distraction-free workspace

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we’re helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

• Work alongside diverse teams building cutting-edge solutions to transform health care
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives
• Grow your career with a company committed to helping you succeed
• Give back to your community by participating in Cambia-supported outreach programs
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups

We are happy to offer work-from-home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5 Mbps and a minimum download speed of 10 Mbps.

We are an Equal Opportunity employer dedicated to a drug- and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email C Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.