Healthcare Customer Service Representative - Topeka, KS - Remote

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Date:
Jul 17, 2025

Location:

Any city, KS, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

As a Healthcare Customer Service Representative - Topeka, KS - Remote at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Here are the details on this position.

• Provide prompt, efficient, and friendly customer service by answering incoming phone calls: research and analyze callers' concerns regarding claims, eligibility, other insurance, and financial to ensure successful outcomes and/or resolution.
• Respond to customer questions, provide comprehensive customer support, and/or forward the request to the appropriate personnel in a timely manner.
• Assist callers with portal navigation, registration, password resets, settings, and other issues a user may experience, demonstrating technological proficiency.
• Document calls in detail, including concerns and actions taken, using the provided templates to ensure all information is captured accurately.
• Interact professionally with team members, management, and customers, adhering to the client’s SLAs and consistently meeting production targets.

• High school diploma or G.E.D.
• Two or more years of inbound telephone customer service experience with strong organizational, analytical, critical thinking, and customer service skills, along with exceptional attention to detail. Must maintain confidentiality and comply with HIPAA regulations.
• Proficient in personal computer applications such as Outlook, Microsoft Word, Excel, CRM, and One Note. Skilled in troubleshooting computer-related technical issues over the phone.
• Excellent time management, verbal, and written communication skills. Ability to multitask in a high-paced environment and retain information.
• Healthcare industry experience in provider, member, insurance, or claims, with Medicaid knowledge and experience strongly preferred.

• Availability to work an 8-hour shift until 5:30 PM CT, Monday through Friday.
• Work in a fast-paced, evolving industry environment.

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The pay range for this position is [[salary

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Mid]] per year. The actual offer may vary based on geographic region, internal equity, skills, and experience. Gainwell offers full-time, salaried employment with benefits including flexible vacation, 401(k) match, health benefits, and educational assistance. We also provide leadership and technical development programs to enhance your skills.

We believe in making healthcare better for everyone through collaboration, innovation, and inclusion. Join Gainwell, an industry leader, and build your career with us. Learn more about Gainwell on our website and visit our Careers page for current openings.

Gainwell Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender (including pregnancy and related medical conditions), age, sexual orientation, veteran status, disability, or other legally protected characteristics.