Customer Success Manager

Our ideal candidate is a self-starter, excellent communicator, problem solver, and can drive results independently.

This just might be your dream job if you’re passionate about delivering exceptional customer experiences, skilled at resolving complex issues, and detail-oriented.

If you thrive on building relationships, fostering loyalty, and being the voice of our brand, this may be the perfect opportunity for you!

• Respond to customer inquiries through various communication channels in a timely and professional manner.
• Resolve customer issues efficiently, collaborating with internal teams as needed to provide swift solutions.
• Identify recurring customer feedback and communicate insights to management to help improve processes and customer satisfaction.
• Maintain detailed and accurate records of customer interactions in reporting systems, and assist in developing customer service resources.
• Assist at the front desk as needed, managing patient check‑ins and check‑outs to ensure a seamless and welcoming experience.
• Follow up on unresolved inquiries to ensure timely and effective resolutions.
• Provide accurate information about products, services, policies, and procedures.
• This is a full‑time in‑office position located at our Charlotte, NC office.

• 1-2 years of experience in customer service or a client‑facing role.
• Patient, empathetic, and customer-focused, with a passion for helping others.
• Strong verbal and written communication skills with a friendly and approachable demeanor.
• Highly organized and dependable, with an eye for detail, and strong analytical and problem‑solving skills.
• Ability to multitask and handle multiple inquiries simultaneously.
• Proficiency or knowledge with CRM tools and/or customer service software preferred (e.g., Zendesk, Salesforce, GoTo, Gorgias).
• Proficiency in Microsoft Office or Google Workspace preferred (Excel, Sheets, Drive, etc.).
• Positive and upbeat personality.

• Motivated individual with the ability to multitask, work independently, and be open to learning.
• A quick learner with problem‑solving and critical thinking skills—someone who takes the initiative to figure out what needs to be done through creativity and resourcefulness.
• Superior organizational skills, follow‑through skills, and attention to detail.
• Critical problem solver with excellent communication skills and ability to finish an assigned task under a deadline.
• Obsessively motivated, reliable, and resourceful.
• Passion for promoting brand and product education through marketing channels.
• Independent thinker who can bring ideas to the table through prior experiences.

• Someone looking for a part‑time or remote position.
• Someone who struggles to work independently.
• Not willing to jump in as needed on tasks that aren’t “yours.”
• Working multiple jobs or side gigs.
• Lacks attention to detail or struggles with the ability to multi‑task or problem‑solve without direction.