Customer Service Representative; German-speaking - Streaming Service - Remote

Position: Customer Service Representative (German-speaking) - Streaming Service - Remote
Job Title:

Customer Service Representative (German-speaking) - Streaming Service - Remote

Job Description
** Experience the power of a game-changing career
** If you’re looking to grow and be inspired, as a
** Customer Advisor in Portugal (remote)
** you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
** Career growth and personal development
** We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
** What you will do in this role
** As a Customer Advisor, you will:
* Assist viewers through phone and/or chat regarding their inquiries
* Provide account and application support to viewers namely about software functionality
* Provide technical support and troubleshooting of system configurations and network settings
* Provide accurate and real-time answers to viewers’ inquiries
* Contribute to creating brand engagement for our Client
** Your qualifications
** Concentrix is a great match if you:
* Are native or proficient in German (C2) and fluent in English (B2)
* Are passionate about the entertainment and media industry
* Demonstrate excellent communication skills coupled with empathy and team spirit
* Are familiar with digital streaming services and devices
* Have a positive and can-do attitude

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
** What’s in it for you
** In this role, we offer benefits that help you support your unique lifestyle:
* Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
* Competitive salary and performance bonus
* Remote work in Portugal
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project you'll be working on
* Career development programs
** Experience the best version of you!
** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
** Concentrix is an equal-opportunity employer
*** We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
*** Eligibility to work
** In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location:

PRT Work From Home - Direct Language Requirements:

German (Required)
Time Type:
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**#
** Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.#
** Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.  But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,  and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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