Junior Customer Support Specialist | Remote | AI SaaS Remote | UTC+

Junior Customer Support Specialist | Remote | AI SaaS Support

Remote | 8am-5pm UTC+8

Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC‑backed by Accel, Salesforce, and Atlassian.

Our Mission: To make work fun, fast, and faultless for teams everywhere.

Our Culture: Process Street was founded on a strong belief in the work‑life benefits of a healthy, collaborative remote culture. We value flexibility, communicate asynchronously, work autonomously, and take real ownership of our work. We regularly do coffee chats, game‑playing, story‑telling, and more to build strong relationships.

We’re looking for a Customer Support Level 1 Specialist to join our Customer Support & Success team. You will address inbound customer inquiries via phone, email, and live chat, serving as the primary line of communication between the organization and our customers. You’ll interact with companies ranging from early‑stage start‑ups to Fortune 500 enterprises globally. In addition to customer inquiries, you will convey feedback and challenges to Engineering, Product, and Executive teams.

• Respond to email, live chat, and phone inquiries from existing customers and prospects
• Advise customers on the best way to use the software to meet their needs
• Track customer interactions in Salesforce
• Assist prospects during their trial period to ensure they understand the product functionality
• Serve as a conduit for customers to communicate product and feature requests to Product Managers
• Assist our Customer Success Managers in dealing with large customers
• Contribute to the Support Knowledge‑base
• Conduct Onboarding and Account Reviews for existing customers

• At least 1‑2 years of experience working directly with customers, preferably in SaaS
• Excellent written and verbal English communication skills
• Attention to detail and a passion for improving the customer experience
• Obsessed with customer experience and driven by creating an amazing customer experience
• A self‑motivated growth mindset
• Enjoy working with technology; experience with Intercom and Salesforce is a plus
• Available to work 8am‑5pm UTC+8

• Unlimited PTO policy – most take 3‑4 weeks, plus major holidays, and a company‑wide week off in December
• Company offsite events to celebrate milestones and foster in‑person connections worldwide
• Social time: coffee chats, game‑playing, storytelling, and house tours (optional)
• Equity for all full‑time roles
• Generous health insurance for US employees and their families, including dental and vision plans

We are proud to be an equal‑opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

* * Disclaimer: Due to recent recruitment scams, we want to clarify that all official email communication will come from our domain (). If you receive messages from anyone claiming to represent Process Street but using a different email domain or requesting sensitive information upfront, please proceed with caution and report it to us at support.