Customer Success - Team Manager

Role Overview

Join Canonical as a Customer Success – Team Manager
. Canonical is a global open‑source leader, most famously producing Ubuntu, and is growing its customer success organization worldwide.

This is a globally remote role.

• Strategic planning and analysis: develop communication plans and regular key‑performance‑indicator reviews, drive initiatives to enhance customer engagement, retention, and upsell.
• Customer interactions and support to your team: resolve escalated customer issues that require expertise, and coordinate with the team for timely resolution.
• Team management: mentor and coach team members, conduct performance reviews, celebrate successes, and set goals for individual growth.
• Cross‑functional collaboration: work with Sales, Marketing, Product, and Support to ensure alignment on customer needs and coordinated efforts.
• Documentation and reporting: create clear, high‑quality content and documentation to support continuous improvement.

• Excellent academic record.
• Bachelor’s or equivalent in Business, Communication, or STEM.
• Passion for Customer Success, revenue management, and technology, preferably with SaaS or software industry experience.
• Track record delivering outstanding CSM results.
• Commitment to continuous learning and improvement.
• Creative problem‑solving and cross‑team collaboration.
• Experience growing and developing a CSM team.
• Data‑driven mindset for team activities and continuous improvement.
• Willingness to travel up to four times a year for internal events.

• Proficiency in any of the following languages (written and spoken) in addition to English:
  Japanese, Korean, Spanish, Portuguese, German, French, Italian.

• Distributed remote work environment with occasional in‑person team sprints.
• Personal learning and development budget of $2,000 per year.
• Annual compensation review and performance‑driven bonuses.
• Recognition rewards, annual holiday leave, maternity and paternity leave.
• Employee Assistance Programme.
• Travel opportunities and Privileged Pass for company events.

Canonical is a pioneering tech firm leading the global shift to open source. With Ubuntu as our flagship platform, we power AI, IoT, and cloud deployments worldwide. We recruit globally, uphold high standards for excellence, and adopt a fully remote model since 2004.

Canonical is an equal opportunity employer. We celebrate diversity and provide a workplace free from discrimination. Regardless of identity, all applicants receive fair consideration.