Customer Support Representative

About the Company

Connecteam is a fast‑growing startup on a mission to change the mobile and low‑tech employee workforce experience. With over 2.7B remote workers worldwide, the challenges and capabilities for advancement are endless. Our business‑management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams so they can focus on growth.

As a Customer Support Representative you will be part of a team dedicated to effectively communicating with our clients. The team ensures clients are using the app in the best way possible, helping them troubleshoot and solve day‑to‑day problems while enhancing customer satisfaction. Your day‑to‑day duties will involve handling incoming tickets and prioritizing them to deliver the best service. Working hours are 10:00 AM‑6:00 PM, with one shift of 12:00 PM‑8:00 PM.

• Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
• Delivering fast service while maintaining a high performance level.
• Educating clients on best practices in Connecteam according to their business needs.
• Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

• At least 1 year of experience in a customer support role or client‑facing environment with support provided in writing.
• Superb written and verbal communication skills.
• Service‑oriented personality with a can‑do attitude and strong problem‑solving skills.
• Tech‑savvy with a startup mentality that includes working in a dynamic and fast‑paced environment.
• A team player that enjoys giving and receiving feedback, sharing ideas, and constantly improving together.
• Positive attitude, empathy, and high energy.
• Independence and time‑management skills.
• Ability to work remotely from Mon‑Fri – must.

• Medical coverage.
• Insurance plan.
• Paid time off for vacation and sick days.

Our company offers a remote working model. We provide comprehensive training and development, including a structured onboarding process that will bring you up to speed on everything you need to know. We are committed to your success and will provide you with a Mac laptop and any necessary equipment to ensure you have the tools you need to excel.

• We build our people up. Every team member is treated as a long‑term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customers’ business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.

50 K – 60 K

We are accepting applications from employees working in the following states:
Texas, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Entry level

Full‑time

Other

Technology, Information and Internet

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