Business Travel Consultant

Overview

We are recruiting for a highly experienced Business Travel Consultant to join our expanding global team. This role is on a hybrid working pattern (3 days in the office, 2 days at home) and will initially be based on the client’s premises close to Monument Tube Station in London.

• Handle enquiries and reservations from clients, ensuring they are responded to according to the client company’s travel policy.
• Process e‑tickets and other required travel documentation in accordance with client profiles.
• Offer advice and options, where appropriate, for each itinerary, including the most cost‑effective means of travel.
• Give clients accurate information pertaining to their planned itinerary.
• Carry out full research for each client to ensure the best possible service and that each client can make a well‑informed decision.
• Offer ancillary services such as car hire, hotels, private car transfers, parking, etc.
• Confirm all booking information – fares, itineraries, e‑ticket details, changes – within specified deadlines.

• Good written communication skills; role predominantly email based.
• Good active listening.

• Confident
• Personable
• Able to quickly build trust
• Ambition & drive to do the best
• Proactive
• Adaptable
• Ability to think calmly & laterally

• Able to work between 8 am – 6 pm on a rota basis.
• Able to attend out‑of‑hours training/presentations.
• Some bank holiday work may be required.
• Home workers – monthly office visits.

• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose of the job description.
• Build and update travellers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
• Be familiar with Gray Dawes preferred suppliers and offer these when appropriate (e.g., Lime, E‑Global).
• Ensure that profile and booking systems are 100% accurate and up to date at all times.
• Monitor and action personal and team queues.
• Ensure that all tickets are issued within specified deadlines.
• Calculate and process refunds within 24 hours of a cancellation.
• Arrange hotel billbacks.
• Handle rail refunds and enquiries.
• Give training, advice and support to new members of staff.