Customer Service Associate

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Location:

Seattle, WA (Remote/Hybrid). Compensation: $28–$30/hour.

Schedule:

Part-time, 15–20 hours per week (flexible hours, typically 10am–2pm).

At Down to Earth Cuisine, we deliver high-end, nutritious, and restaurant-quality meals directly to our clients’ homes. Our mission is to make healthy eating convenient and sustainable while providing a personalized culinary experience that delights every client.

We’re looking for a Customer Service Associate who loves connecting with people and creating outstanding client experiences. You’ll guide new clients through our discovery and onboarding process, conduct virtual kitchen consultations, and build long-term relationships through proactive communication and follow-up. This role is ideal for someone with a strong sales or client service background who thrives in a fast-paced environment and enjoys working independently with a purpose.

• Manage the client journey from first inquiry through active service, ensuring a smooth and welcoming experience.
• Conduct discovery calls with potential clients, clearly communicating the value of our personal chef services.
• Lead virtual kitchen consultations, helping clients feel confident and prepared for their first service.
• Follow up with clients regularly to gather feedback, identify opportunities for improvement, and ensure long-term satisfaction.
• Respond to new client inquiries promptly (within 2 hours during scheduled work hours).
• Track and manage all leads and client communications using Google Workspace tools and CRM systems.
• Support client retention by identifying at-risk clients and partnering with Operations for follow-up.
• Request Google Reviews after private dinners and exceptional client feedback, and oversee Raffle Press campaigns (once implemented) to enhance engagement.
• Partner closely with Operations for seamless handoffs between sales and service delivery.

• 5+ years of experience in customer service, sales, or client-facing roles
• Proven success meeting or exceeding sales or conversion goals
• Excellent written and verbal communication skills
• Strong organization and time management; able to juggle multiple leads with ease
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Calendar, Meet) and virtual meeting tools

• Experience in hospitality, food service, or client care environments
• Coursework or degree in Sales, Marketing, Communications, or related field

• Empathetic, positive, and client-focused
• Calm under pressure and responsive in communication
• Dependable and self-motivated; thrives in a collaborative but independent role

• $28–$30/hour
• Part-time, 15–20 hours/week (flexible hours, typically 10am–2pm)
• Health, Vision, and Dental insurance through Regence Blue Cross (for employees working 20+ hours/week)
• PTO: accrues at 0.77 hours per 40 hours worked, up to 40 hours/year
• Paid Sick Leave (PSL): accrues at 1 hour per 40 hours worked, per WA State law

Primarily remote, possible occasional in-person events or meetings.

Requires a quiet, professional workspace with reliable internet.

Occasional evening or weekend flexibility based on client needs.

This is a remote position.