Remote Licensed Property & Casualty Insurance Agent

Remote Licensed Property & Casualty Insurance Agent

Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at Mass Markets

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. This is an excellent opportunity to start your career, and with our industry-leading training, you are sure to succeed.

We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer orders in appropriate systems
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Escalate customer issues to the appropriate staff and managerial for resolution as needed
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, and compensation and benefits packages are designed to be competitive and to grow with you over time.

What you can expect from MCI:

• Paid Time Off:
  Earn PTO and paid holidays
• Incentives & Rewards:
  Contests with cash bonuses and prizes
• Health Benefits:
  
  Medical, dental, and vision coverage after 60 days (MEC plans after 30 days; options vary by location)
• Retirement Savings:
  Retirement programs where available
• Disability, Life, and Supplemental Insurance
• Career Growth:
  Focus on internal promotions
• Paid Training
• Casual Dress Code

This job operates in a professional office environment and is largely sedentary. Some travel or movement may be required. All MCI locations require authorization to work in the country and may involve background checks and drug screening where permitted by law. MCI is an equal opportunity employer and does not discriminate on any protected characteristic. Reasonable accommodations are available upon request.

About Mass Markets and MCI: MCI assists companies with CX/DX needs through BPO, IT services, and related solutions. Details regarding company history and structure are provided for general context and may vary by geography.

Note:

This description provides a general overview and is not all-inclusive. The employer reserves the right to revise this job description at any time; employment remains at-will.