Remote Licensed Property & Casualty Insurance Agent

Remote Licensed Property & Casualty Insurance Agent

Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at Mass Markets.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. This is an excellent opportunity to start your career with industry-leading training and advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
• Listen to customers, understand their needs, and resolve customer issues
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable
• Utilize systems and technology to complete account management tasks; accurately document and process customer orders
• Follow all required scripts, policies, and procedures; comply with confidentiality requirements
• Escalate customer issues to appropriate staff and management for resolution as needed
• Attend meetings and training; stay up-to-date on program knowledge, systems, and processes
• Adhere to attendance and work schedule requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage; strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
• State or Federal work experience

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, with details provided during the hiring process. Benefits include:
Paid Time Off, incentives and rewards, health benefits after eligibility, retirement savings, disability and life insurance options, supplemental insurance, career growth opportunities, paid training, and a collaborative work environment. Some benefits may vary by geography.

Equal Opportunity

Employer:

MCI and its subsidiaries embrace diversity and are committed to creating an inclusive environment. All employment decisions are based on merit and qualifications. MCI complies with all applicable laws regarding background checks and drug screening where required. Reasonable accommodations are available on request per the Americans with Disabilities Act (ADA).

MCI helps customers take on CX and DX challenges through industry-leading solutions and services, including business process outsourcing, contact center services, and IT services. The organization operates multiple brands and locations, driven by a focus on growth, innovation, and customer outcomes.