Digital Communications & Engagement Officer

About Us

Our Communications, Marketing, and Events Team plays a crucial role in promoting the boroughs events, festivals, and venues, enhancing the cultural vibrancy of our community. We are looking for a creative and proactive Digital Communications & Engagement Officer to join our team and deliver the Councils priorities.

Grade 7 £ 27,963 - £29,833 per annum

37

Full time

South

Communications

26/02/2026

002257

This is a hands‑on role which will require a confident communicator, writer and someone who can react quickly and efficiently in a professional manner in what can sometimes be a pressured situation. It is a varied job which will also include attending MBC events, photography and creating video content.

The role will also require creating proficient, professional social media content and proactively looking for opportunities to promote and enhance the reputation of the Council through all communications channels available, while identifying future digital channels to expand the Councils reach and audience.

This is a full‑time position, working 37 hours per week, on a 12 month fixed term contract. We offer a hybrid working arrangement, combining time in the office (1‑2 days per week) with the flexibility to also work from home. In addition, the need to attend events outside of traditional working hours, as required.

• Devise digital content suitable for Council marketing campaigns
• Update corporate social media channels to engage and respond to queries received to maximise engagement with residents, using these channels to improve the Councils reputation
• To support on comms surrounding Local Government Reorganisation
• Monitor traditional and social media to provide insight on stakeholder attitudes and opinions
• Ensuring media enquiries are recorded, considered properly according to our policy and responded to in timely manner
• Write and publish the Councils internal staff newsletter

• Proficiency in using social media platforms, Google Analytics and CMS systems.
• Photography and video editing skills, with a keen eye for detail.
• Ability to manage multiple tasks and work collaboratively within a team, remaining calm under pressure.
• Strong organisational and time‑management skills.
• A proactive approach to identifying and exploring new digital ideas and opportunities.

You will have the flexibility to attend events at various sites across the borough outside of traditional office hours, including evenings, weekends and Bank Holidays as required.

At MBC, youll have the opportunity to be part of a forward‑thinking team dedicated to enhancing the cultural landscape of Maidstone. We offer a supportive work environment, opportunities for professional development, and the chance to make a difference in supporting our community. About Maidstone Borough Council:
Maidstone Borough Council is a confident organisation with a mission to balance the needs of people and environment with our economy. We strive to make the borough a green and attractive place adapted for climate change.

We will only achieve the results we are aiming for through the talents and hard work of all our people. You are encouraged to become part of our vision and in return you can expect support, training, and fair reward from us. We will give you the opportunity to develop the skills to do your job well and create a positive working environment where your ideas about improving how we do things are valued and we manage the changes needed for new ways of working well.

At Maidstone Borough Council we recognise the importance of flexible working and the benefits this can bring to both our staff and the Council. We know that by offering employees a range of flexible working opportunities we can positively impact their wellbeing and engagement, and drive productivity in return. As such we have developed a highly flexible hybrid working policy, alongside our flexi time and flexible working policies, enabling staff to shape their working patterns around building a greater work life balance.

• Highly flexible hybrid working opportunities.
• Gene…