Bilingual Communications Coordinator - Programs

Role:
Reporting to the Director of Volunteers and Programs and working closely with other BCC staff, the Bilingual Communications Coordinator - Programs will contribute creativity, visual storytelling, strong writing skills, and graphic design expertise to support the work of the BCC Communications team.

The ideal candidate thrives in a remote work environment that blends collaboration with autonomy—someone who takes initiative, responds thoughtfully, and adapts with agility. As part of BCC’s expanding team, you’ll play a key role in strengthening our communications, outreach, and engagement efforts nationally.

• Assist in the creation of promotional materials for BCC’s patient and volunteer programming.
• In collaboration with BCC staff, coordinate and implement the overall communications strategy for Bladder Cancer Awareness Month, volunteer and support program communications.
• Monitor analytics and provide reports on all campaigns and initiatives, including social media analytics, website analytics, and newsletter analytics.
• Lead copy creation, with responsibility for proofreading and content curation.
• Contribute to content updates on the BCC website with current and relevant information.
• Support the development of refreshed and streamlined branding assets (logos, tools and templates) and ensure consistency across all materials.
• General communications support, such as collaborating with team members to develop educational resources and media kits.
• Create marketing packages for support programs and promotion to health care professionals.
• Participate in monthly all staff meetings and team discussions.
• Collaborate with staff across departments to support communication needs.
• Develop and execute a comprehensive promotional plan for BCC events, webinars and patient programs to increase awareness and engagement.
• Design and administer surveys to engage with and gather insights from the patient community.
• Review podcast content and coordinate recording and publishing process with external partners.
• Other duties as assigned.

• Design, format, and distribute newsletters and reports. Collaborate with staff regarding content and planning of newsletters and email topics.
• Maintain subscriber lists and ensure distribution of relevant information for each audience.
• Contribute to the development of new resources, including copywriting, proofreading and working with external vendors.
• Oversee the creation and publishing of other relevant email communications, in collaboration with the BCC staff.
• Other duties as assigned.

• Oversee the Bladder Cancer Canada social media accounts including Facebook, Instagram, Linked In, among others.
• Participate in the creation and implementation of BCC’s social media strategy and content calendar with a focus on patient programming.
• Create original content, including social media copy, graphics, and short‑form videos, using Canva or coordinating with external vendors.
• Schedule social media posts or directly publish as required.
• Ensure all social media materials, including external engagement, adhere to BCC’s social media guidelines and brand standards.
• Collaborate with other departments to support content development for their social media needs.
• Coordinate social media activities and initiatives that increase brand awareness for patient support programs.
• Monitor and implement paid social media advertising and social post boosting.
• Maintain a social media library of general and recurring post templates.
• Other duties as assigned.

• Superior bilingual oral and written communication skills (English and French).
• A post‑secondary degree or diploma in communications, graphic design, marketing, journalism, or a related discipline.
• Demonstrated experience in a communications or digital media role, with strong writing, design, editing, and storytelling skills.
• Comfortable being on camera and recording video.
• Understanding of patient and caregiver perspective, and volunteer audiences would be considered an asset.
• Demonstrated success in creating promotional strategies that drive engagement and…