Communications Specialist

Overview

The Communications Specialist advances CSR’s mission by executing brand-aligned content and outreach across channels. The role maintains consistent messaging and visual identity, produces multimedia and print materials, coordinates internal/external communications, and highlights CSR’s impact and community engagement. You’ll collaborate with program teams and development to tell powerful stories, drive awareness, and support growth.

• Collaborate with program staff to capture impact stories, photos, and data for communications.
• Manage and grow CSR’s social media presence: content curation, calendar management, scheduling, community engagement, analytics/insights, and paid/organic campaigns.
• Ensure brand voice, tone, and visual identity are consistent across multimedia channels and collateral.
• Design and produce brochures, flyers, one-pagers, ads, slide decks, and other materials for visibility, sponsor ships, and recruitment.
• Capture photos/video at events; organize assets for ongoing use.
• Maintain inventory of branded materials and swag.
• Partner with AVP to audit and enhance the website so it reflects mission, priorities, and impact.
• Produce the monthly external newsletter; coordinate list management, content, and reporting.
• Lead production of CSR’s Annual Report (impact storytelling and financial stewardship).
• Support production of ROXTalks (bimonthly virtual series): promotions and logistics.
• Assist with ROXTalks Live (annual convening): logistics and audience engagement with Development.
• Partner with Development on campaigns to expand supporter/donor base.
• Facilitate connections among PR team, program staff, participants, and partners for interviews/storytelling; support media at events.
• Provide regular updates to program leadership and help execute communications strategies.
• Perform other related duties within scope.

• Must-Haves
  : 2–3 years’ experience in communications/marketing (or equivalent education plus relevant experience). Bachelor’s degree in marketing, business, or related field.
• Hands-on social media management (Facebook, X, Instagram, Linked In, Vimeo) including scheduling, engagement, and analytics.
• Email marketing experience (e.g., Constant Contact) and CMS publishing (e.g., Word Press).
• Proficiency with Microsoft 365/Microsoft Office and Adobe Creative Suite; basic graphic design and video editing for content creation.
• Strong writing/editing, attention to detail, and ability to produce high-quality, error-free work under deadlines.
• Project management skills: organize timelines, prioritize, and follow through across multiple stakeholders.
• Professionalism, integrity, discretion with sensitive information; customer-service mindset.

• Nice-to-Haves
  : SEO knowledge and experience applying on-page best practices to improve visibility.
• Experience supporting events (on-site collateral, signage, light A/V, live posting).
• Familiarity with data dashboards and reporting for campaigns (GA4, Looker Studio, etc.).
• Bilingual or multilingual proficiency.

• Ability to remain at a computer for extended periods with regular breaks; frequent keyboard/mouse use and video conferencing.
• Frequent in-person/phone/video communication; ability to present to groups.
• Frequent viewing of screens/printed materials; visual acuity to read, proof, and edit.
• Occasional movement around the office to access files/equipment/meeting rooms.
• Occasional lifting/carrying up to 25 lbs (collateral, materials, laptops/A/V gear).
• Occasional local travel to meetings, partner sites, and events; hybrid schedule may include evenings/weekends for campaigns, events, or deadlines.
• Work occurs in standard office settings, off-site event venues (indoor/outdoor), and a home office with reliable internet; adherence to confidentiality/privacy standards required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Salary: $60,000–$70,000
• Health, dental, and vision insurance
• 401(k) plan and paid time off
• Employee discounts and access to CEU/professional development opportunities
• Supportive, mission-driven team environment

Children’s Services of Roxbury (CSR) is one of Massachusetts’ largest Black-led nonprofits, providing holistic services to 6,000+ children and families each year. We foster a culture of trust, humility, and respect, where every team member is valued and supported. CSR is an equal opportunity employer committed to an inclusive environment. We encourage applicants of all backgrounds to apply.