SVP of Sales

Overview

Remote Work-at-Home

MCI is a fast-growing tech-enabled business services company with a global footprint in CX, BPO, and XaaS cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers leverage on-site and remote agents to enhance customer journeys, drive scalability and reduce costs. We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization.

The SVP will shape and execute sales strategy, drive revenue growth, and build strategic partnerships aligned with long-term business objectives. As a member of the executive leadership team, the SVP will oversee sales operations, business development, and market expansion across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Strategic Vision & Execution:
  Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives.
• Leadership & Team Development:
  Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence.
• Revenue Growth & Market Expansion:
  Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth.
• Client Engagement & Relationship Management:
  Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition.
• Sales Operations & Enablement:
  Oversee the development of scalable sales processes, tools, and technologies to enhance efficiency and performance.
• Cross-Functional Collaboration:
  
  Partner with marketing, product, finance, and customer success to align sales initiatives with broader business goals.
• Performance Management:
  Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes.
• Budget Oversight & ROI Optimization:
  Manage sales budgets and ensure strategic resource allocation and maximum ROI.
• Industry Representation:
  Represent the company at major industry events to elevate brand visibility and thought leadership.

Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. Ideal candidates should be highly motivated and dedicated and possess the following:

• Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred
• 15+ years of progressive sales leadership experience, including executive-level roles
• Proven success in leading large, geographically dispersed sales teams
• Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships
• Deep understanding of IT, BPO services, and consulting/software solutions
• Strong business acumen, financial literacy, and strategic planning capabilities
• Exceptional communication, negotiation, and relationship-building skills
• Proficiency in CRM platforms, sales analytics, and enablement tools
• Willingness to travel extensively for business development and client engagement
• Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities

MCI helps customers address CX and DX challenges with industry-leading solutions that deliver exceptional experiences and drive performance. MCI offers business process outsourcing, staff augmentation, contact center services, and IT services, providing hosting, software, staff, and services.

MCI is a holding company for a diverse lineup of tech-enabled business services operating companies and employs 10,000+ individuals with 150+ North American client partners across multiple brands.

• All MCI locations:
  Must be authorized to work in the country where the job is based.
• Must be willing to submit to a Level II background and/or security investigation with fingerprint; job offers contingent on results.
• Must be willing to submit to drug screening; job offers contingent on results.

What you can expect from MCI: Our compensation and benefits packages are designed to be competitive and grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

Benefits include:

• Paid Time Off and holidays
• Incentives and rewards program with cash bonuses and prizes
• Health benefits for full-time employees after 60 days; MEC options after 30 days (vary by location)
• Retirement savings programs where available
• Disability Insurance, Life Insurance, and Supplemental Insurance options
• Career growth and internal promotion opportunities
• Paid training and a collaborative, engaging work environment
• Casual dress code

Compensation and benefits vary by geography, but the core commitment remains.

This job operates in a professional…