Director Absence Management – Remote

WHAT WE CAN OFFER YOU:

• Estimated Salary: $130,000 - $155,000 plus annual bonus opportunity.

• 401(k) plan with a 2% company contribution and 6% company match.

• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.

• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Provide strategic leadership and lead the execution and continuous improvement of absence management operations across Leave, ADA, and PFML programs, ensuring alignment with policies, objectives, and regulatory requirements.

• Make senior‑level operational decisions, including sign‑off authority, considering contractual obligations, risk management, and key controls.

• Drive operational excellence and continuous improvement initiatives, prioritizing business processes, customer impact, efficiency, and cost‑effective service delivery to enhance the employee and client experience.

• Develop and manage quantitative goals, metrics, and performance standards for claims and absence operations, monitoring quality, production, and service outcomes to ensure objectives are met or exceeded.

• Analyze legislation, mandates, and regulatory requirements, ensuring compliance and directing corrective actions as needed, including process enhancements to address noncompliance.

• Serve as a strategic partner to internal stakeholders, Field Sales, and external brokers, supporting escalated issues, customer customization needs, and presentations for key accounts.

• Lead, develop, and engage teams—on‑site and remote—fostering talent development, succession planning, accountability, and a fair, inclusive working environment.

WHAT YOU’LL BRING:

• 10 years of leadership experience with deep expertise in absence management programs, including FMLA, ADA and PFML.

• Proven experience leading cross‑functional initiatives and partnering with vendors to achieve operational excellence.

• Strong change management, communication, and program implementation skills.

• Ability to balance compliance, operational efficiency, and customer experience priorities.

• Analytical skills to leverage data for performance monitoring and program improvement.

• Leadership skills to inspire teams, influence without direct authority, and drive organizational alignment.

• Commitment to delivering high‑quality service and maintaining consistent, compliant processes.

• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.

• Able to work remotely with access to a high‑speed internet connection and located in the United States or Puerto Rico.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at . Please allow at least one week from time of applying if you are checking on the status.

Fair Chance Notices

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