Account Manager, Aftermarket

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Position Title: Account Manager, Aftermarket

Location: Remote in Territory - Southwest US (Texas, Arizona, Nevada, New Mexico or Southern California)

The ESS business aims to be the most trusted compressed air and gas solution partner by providing unparalleled customer value through market-leading products and services. The Aftermarket Account Manager – Centrifugal Parts accelerates parts revenue growth across large centrifugal compressor customers, focusing on identifying parts needs, uncovering pull-through opportunities, and shaping long-term aftermarket strategies within high-value accounts.

You will serve as the primary commercial interface for centrifugal parts opportunities in your market—partnering closely with Service Operations, Inside Sales, Engineering, and Product Management to provide timely, value-driven solutions. This role requires strong technical understanding, a proactive commercial mindset, and the ability to navigate complex customer environments to influence repairs, upgrades, maintenance planning, and lifecycle parts decisions. This is a critical, customer-facing position that directly supports ESS’s aftermarket growth strategy by expanding penetration, increasing share of wallet, and ensuring customers achieve optimal lifecycle performance from their centrifugal assets.

• Lead centrifugal parts growth initiatives across strategic accounts, driving pull-through opportunities and expanding aftermarket penetration.
• Partner with key strategic accounts to proactively add value via reliability, maintenance, overhaul, and optimization needs.
• Identify, qualify, and pursue new opportunities through customer engagement, installed-base analysis, and proactive lifecycle planning.
• Prepare competitive and technically justified quotations, proposals, and commercial packages.
• Meet or exceed revenue, margin, and funnel development goals for centrifugal parts.
• Support collection of past due invoices.

• Serve as the primary point of contact for centrifugal parts programs across assigned major accounts.
• Conduct regular customer visits to understand operational needs, upcoming maintenance cycles, and parts demand planning.
• Build deep, trust-based relationships with operations, maintenance, reliability, and procurement stakeholders.
• Influence customer decision-making by positioning OEM parts value around safety, reliability, performance, and lifecycle cost.
• Negotiate pricing and commercial terms in alignment with company policy and strategic objectives.

• Maintain a strong understanding of centrifugal compressor technology, part functionality, lifecycle considerations, and competitive alternatives.
• Deliver technical presentations, value-proposition discussions, and product training as needed to support account development.
• Provide after-sales support to resolve issues, maintain customer satisfaction, and reinforce long-term loyalty.

• Maintain accurate CRM data, including opportunity updates, funnel stages, activity logs, and customer account details.
• Develop and submit routine sales reports such as forecasts, gap-to-go analysis, and customer insights.
• Ensure timely creation of customer documentation, quotes, order requests, and follow-up actions.

• Bachelor’s degree
• 10+ years of sales experience

• Strong technical aptitude and the ability to understand complex customer applications.
• Proactive, result-driven mindset with the ability to operate independently.
• Exceptio…