Remote OCCC Time Workforce Management Analyst

Employer Industry: Pest Control Services

• A competitive compensation package with upward earnings potential
• Comprehensive benefits package, including medical, dental, vision, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick time
• Inclusive training programs as the industry leader
• Opportunity to work in a high-energy, fun, and collaborative remote environment

• Monitor and report on all elements of call center staffing to meet productivity and profitability goals
• Use workforce management tracking tools to maintain information on employee activity and status
• Analyze agent activity and forward items requiring attention to management
• Make real-time adjustments for team meetings, training, coaching, and other off-phone tasks
• Collaborate with leadership to identify opportunities for workforce optimization

• High School Diploma or GED
• 1-2 years of experience utilizing scheduling software (Verint preferred)
• 1-2 years of experience in a multi-channel call center environment
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office

• Experience in building/reporting in Power
  
  BI or similar reporting systems
• Comfortable working in a high-volume role
• Excellent interpersonal and communication skills
• Demonstrated ability to prioritize tasks and manage time efficiently
• Appropriate workspace in your home, including a private/semi-private office space free of distractions

#Pest Control #Customer Service #Remote Work #Career Opportunity #Competitive Pay

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