Remote OCCC Time Workforce Management Analyst

Employer Industry: Pest Control Services

• Competitive compensation package with upward earnings potential
• Comprehensive benefits including medical, dental, vision, and life insurance
• 401(k) plan with company match and employee stock purchase plan
• Paid vacation, holidays, and sick time
• Employee discounts, tuition reimbursement, and dependent scholarship awards
• Inclusive training programs as the industry leader

• Monitor and report on all elements of call center staffing to ensure productivity and profitability goals are met
• Use workforce management tracking tools to maintain information on employee activity and status
• Analyze agent activity and forward items requiring attention to management
• Make real-time adjustments for team meetings, training, coaching, and other off-phone tasks as required
• Collaborate with leadership to identify opportunities for workforce optimization

• High School Diploma or GED
• 1 – 2 years of experience utilizing scheduling software (Verint preferred)
• 1 – 2 years of experience in a multi-channel call center environment
• Basic computer skills in various software and web-based applications
• Excellent interpersonal and communication skills

• Experience in building/reporting in Power
  
  BI or similar reporting systems
• Comfortable working in a high-volume role
• Demonstrated ability to prioritize tasks and manage time efficiently