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Remote OCCC Time Workforce Management Analyst

Remote / Online - Candidates ideally in
Atlanta, Fulton County, Georgia, 30383, USA
Listing for: Clark Pest Control
Remote/Work from Home position
Listed on 2026-03-13
Job specializations:
  • Business
    Business Administration, Business Analyst
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Remote OCCC Real Time Workforce Management Analyst

Employer Industry: Pest Control Services

Why consider this job opportunity
  • Competitive compensation package with upward earnings potential
  • Comprehensive benefits including medical, dental, vision, and life insurance
  • 401(k) plan with company match and employee stock purchase plan
  • Paid vacation, holidays, and sick time
  • Employee discounts, tuition reimbursement, and dependent scholarship awards
  • Inclusive training programs as the industry leader
What to Expect (Job Responsibilities)
  • Monitor and report on all elements of call center staffing to ensure productivity and profitability goals are met
  • Use workforce management tracking tools to maintain information on employee activity and status
  • Analyze agent activity and forward items requiring attention to management
  • Make real-time adjustments for team meetings, training, coaching, and other off-phone tasks as required
  • Collaborate with leadership to identify opportunities for workforce optimization
What is Required (Qualifications)
  • High School Diploma or GED
  • 1 – 2 years of experience utilizing scheduling software (Verint preferred)
  • 1 – 2 years of experience in a multi-channel call center environment
  • Basic computer skills in various software and web-based applications
  • Excellent interpersonal and communication skills
How to Stand Out (Preferred Qualifications)
  • Experience in building/reporting in Power

    BI or similar reporting systems
  • Comfortable working in a high-volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
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