Sales Assistant - Mid Market Group

Overview

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. It supports, develops, and leads new initiatives to maximize growth and profitability, while adhering to functional expertise and business knowledge.

• Support customers by handling inquiries via calls, emails, chats, and faxes and demonstrating product and business knowledge.
• Resolve complex questions, refer inquiries to appropriate areas, and manage escalations.
• Initiate, execute, and communicate projects as required.
• Collect, enter, organize, and verify the accuracy of data provided in sales process documents.
• Generate and maintain data reports on sales production and other metrics.
• Collaborate with other departments to ensure accurate documentation, maintain confidentiality, and identify process improvements.
• Demonstrate critical thinking and provide innovative solutions to improve the sales process.
• Mentor new hires and existing team members, fostering positive business relationships with coworkers, agents, and partners.
• Efficiently prioritize multi‑step sales inquiries and tasks.
• Provide assistance and liaison to internal departments to meet customer needs.
• Input and track information in appropriate databases.

Reports to Manager or Director. This job does not have supervisory duties.

• High school diploma or GED (Required)
• 0‑2 years experience (Preferred)
• Equivalent combination of education and experience may be considered.

• Advanced product knowledge and insurance regulations knowledge
• Excellent working knowledge of Nationwide’s systems
• Advanced experience with Microsoft Excel
• Ability to diffuse customer and agent issues
• Excellent working knowledge of billing concepts and Nationwide billing systems
• Effective oral and written communication skills
• Intermediate problem‑solving skills
• Ability to adjust schedule according to business need

• Overtime eligibility:
  Non‑exempt (eligible)
• Working conditions:
  
  Office based with hybrid remote work options available in specified locations.
• ADA Statement:
  The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

This is a hybrid role where candidates are required to be in the Boise Regional office once a week (Tuesday).

We have an array of benefits to fit your needs, including medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro‑rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company‑paid pension plan, business casual attire, and more.

To learn more about the benefits we offer, please review our benefits page.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected, and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke‑Free Iowa Statement:
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