Contracts Administrator

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America.

Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

The Contracts Team Leader is responsible for overseeing the end‑to‑end contract administration process across multiple entities, ensuring accuracy, compliance, and timely billing in accordance with customer contracts and sales orders. The role provides leadership to a team of Contract Administrators, ensuring high-quality execution of contract loading, billing, refunds, renewals, escalations, and data integrity. This position plays a key role in revenue assurance, contract governance, and operational efficiency.

• Lead and manage a team of 8 made up of license administrators, contacts and billing administrators and revenue accountants across 7 entities, providing daily guidance, coaching, and performance support.
• Allocate and prioritise workload to ensure timely completion of tasks across all entities.
• Maintain high standards of accuracy, compliance, and service delivery within the contracts team.
• Familiarity with the terms and conditions for each entity

• Review and approve all contract calculations, billing inputs, and contract uploads to ensure accuracy and alignment with sales orders.
• Approve refunds, cancellations and credit requests in accordance with internal governance and compliance frameworks.
• Ensure all contracts are processed in line with business policies, pricing approvals, and audit requirements.
• Oversee accurate and timely billing across all entities, ensuring consistency with contracted terms, sales orders, and customer agreements.
• Validate and consolidate project customer billing, ensuring correct categorisation and alignment with revenue structures.
• Monitor and resolve discrepancies, errors, or irregularities before invoicing.

• Ensure data integrity and compliance with internal controls, regulatory requirements, and audit processes
• Identify potential contractual, commercial, or billing risks and expedite appropriately.
• Maintain high-quality documentation for audit readiness.

• Oversee and verify annual price escalations, ensuring they are applied correctly and communicated to relevant stakeholders.
• Support renewals, amendments, and contract changes, ensuring all updates are accurately captured.
• Consolidate customer accounts where required to ensure streamlined and accurate billing.

• Work closely with Sales, Finance, Legal, and Operations to resolve contract queries and ensure alignment across functions.
• Provide reporting, insights, and feedback to management on contract performance, team productivity, and risk areas.
• Drive improvements in contract processes, templates, and workflows to enhance efficiency and reduce errors.
• Support team training, development, and knowledge-sharing to elevate capability and performance.
• Attending to journal entries and supporting documents
• Ad‑hoc finance duties as and when required

• Strong understanding of commercial contracts, pricing, SLAs, and billing structures.
• Proficiency in contract lifecycle processes and ERP/billing systems.
• Ability to interpret contract terms, pricing models,…