Branch Office Administrator

There’s power in partnership

You’re the kind of person who loves solving problems and building relationships - and that’s exactly what makes you essential to our branch teams. As a Branch Office Administrator at Edward Jones, you’ll be the first voice clients hear and the trusted resource they rely on. We’ll give you the tools, training, and support to make a meaningful impact every day - on your clients, your team, and your future.

Position

Schedule:

Full-Time

Branch Address: 801 West Nolana Avenue, Suite 100, McAllen, TX

This job posting is anticipated to remain open for 30 days, from 04-Mar-2026. The posting may close early due to the volume of applicants.

As a Branch Office Administrator, you’ll be a vital part of our team, providing seamless support to our clients. You’ll play a key role in supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training including a peer mentor
• A wide support network that extends from your branch office to your region to the home office
• You’ll often work independently but have a team of thousands backing you every step of the way

• Exceptional personalized service to ensure clients feel understood and informed
• Taking an active role in the annual business planning process to assist in developing strategies for the upcoming year
• Actively listening for situations in clients’ lives that may indicate a need for additional services
• Driving marketing activities such as planning and executing events

• A culture of continuous improvement and professional development reflecting respect for individuals and their unique contributions
• An inclusive environment where everyone’s different viewpoints are valued and help achieve results
• A rewards program that recognizes individual efforts and promotes a long‑term career, financial security, and well‑being for you and your family
• Full‑time associates receive comprehensive benefits including medical, dental, vision, voluntary benefits, disability, life insurance, 401(k), health savings accounts, flexible spending accounts, ten paid holidays, 15 days vacation for new associates, sick and personal days, paid volunteer day, bonuses, profit sharing, and an Employee Assistance Program. For more information on the benefits available to Edward Jones associates, please visit our benefits page.

• Human‑centered approach and partnership for positive impact
• Discretionary and variable compensation programmes, including bonus opportunities based on branch and firm profitability and individual performance
• Pay range: $21.38 – $23.14, with opportunities for merit‑based salary increases

• Analytical Thinking
• Attention to Detail
• Adaptability
• Conversational Skills
• Digital Tool Utilization
• Team Collaboration

• Client Service: Provide exceptional service via inbound and outbound calls, email, and in‑person interactions. Respond to inquiries, resolve issues, and ensure an exceptional experience. Develop and maintain strong relationships with clients, referral sources, and internal client support team members.
• Account Management: Learn and understand the financial services industry. Include account opening, handling account transfers and other requests at the direction of the financial advisor. Process account transactions, prepare documentation, and maintain accurate client records.
• Administrative & Operational Support: Work independently under the direction of the financial advisor. Handle various administrative tasks, including scheduling appointments, preparing materials for client meetings, managing correspondence, and supporting marketing initiatives. Streamline processes, update SOPs, and execute the branch business plan strategically.
• Technology: Strong computer literacy with willingness to learn new technology and programs such as Money Guide, Salesforce, Microsoft Office, and other firm‑provided software.

At Edward Jones, we are building a…