Community Engagement Manager, Northern & Mid-East Regions

Please Note:

This is a fully remote position with a primary focus on serving the Northern and Mid-East regions of Michigan. The individual who fills this position should live within the assigned region or the Upper Peninsula. Regular travel within this region will be required.

Merit Network, a nonprofit leader providing advanced networking, cyber security, and connectivity to Michigan's research, education, and public service communities, is looking for a Community Engagement Manager to support our members across the Northern and Mid-East regions of Michigan. This role is perfect for someone who enjoys building relationships, engaging communities, and helping organizations connect to the technology and services that support their missions.

Reporting to the Executive Director of Member Services and Community Engagement, you will identify, organize, and execute efforts to support the needs and strategies required of our Northern and Mid-East Michigan region members. You will also be part of Merit's Moonshot initiative, an effort to assess and address the digital divide for Michigan communities. This role includes coordinating regional Member needs, broadband expansion, business development, and strategic engagement.

You will develop and implement strategic plans to include analysis of member needs and service requirements, including ongoing outreach and support. You will be the primary account manager for key accounts also supporting strategy and business development, service sales, and recruitment to support the following:

• Member Engagement - Sales & Account Management Outreach Activities
• Merit Services Sales
• Member Recruitment
• Community engagement and business development activities related to broadband expansion

You will work both independently and within a team environment as well as across the organization with other Merit departments. You should be able to manage multiple projects and opportunities in addition to prioritizing and managing your work schedule in a fast-paced environment.

You will become a Subject Matter Expert in local and regional strategic ecosystem building as it relates to network and security technology services, community building, and broadband infrastructure. In addition to care and maintenance of existing Member organizations in the assigned region, this position will focus on the development of community ecosystems and strategic relationships throughout the state.

As an effective team member, you will be a highly organized self-starter, able to work under deadlines, able to juggle multiple assignments simultaneously, proactive, and willing to continually learn.

Have questions about the role or want to learn more before applying?

Join our informal, open-forum Zoom sessions to connect with the hiring team! Drop in at any time during the hour and stay as long as you’d like - whether you have specific questions or just want to listen in.

Thursday, March 19 | 12:00 PM - 12:50 PM EST |  to Join the Meeting

Essential Functions for this position are followed by an (E). As the Community Engagement Manager, your key responsibilities include, but are not limited to:

• Be the primary contact for existing and potential regional accounts and related strategic stakeholders (E)
• Provide customer focused engagement with key stakeholders within member and prospective member organizations (E)
• Responsible for revenue generation and Membership growth through account management, outreach and business development activities (E)
• Develop and implement a business plan to grow Membership for strategic market verticals and organizations, and expand adoption of Merit services with a focus on key members (E)
• Engage with decision-makers and technical staff to provide consultation on current and future needs of Merit services and network connections (E)
• Manage with self-sufficiency through the sales process of inquiry, discovery, quoting, presentation, and closing by providing pre and post-sales outreach (This includes RFP responses and quotes) (E)
• Develop, qualify and close service sales leads, achieving sale and account management objectives set forth by management (E)
• Accurately document all sales and engagement related activities, support documents, and progress in CRM with accurate judgment of projected close dates and contract amounts (E)
• Work with the internal support team to coordinate quoting, installation and support activities (E)
• Be a resource to Merit's Members in other regions as requested by management
• Attend and conduct lead generation activities at conferences and events in Michigan and nationally, as required
• Prepare and/or present relevant content at meetings, training sessions, and events
• Work to connect uncoordinated intra-state in a strategic and cohesive manner within your peer Community Engagement Managers, escalating opportunities to Merit leadership where appropriate

• Conduct and/or determine scope definition, analysis of Member…