User Researcher

What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data‑driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedication. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

The Digital Services Department (DSD) drives the transformation of digital services by implementing or supporting the implementation of digital‑related initiatives. This includes driving the use of research and data to promote customer‑centricity in digital products.

In this role, you will:

• Drive user research and testing by designing, planning, facilitating and executing in‑person and/or remote quantitative and qualitative research studies and user testing. This includes but not limited to developing tools and guides to drive user research in the organisation.
• Utilise different testing methods by applying various testing approaches such as A/B testing, focus group discussions, face‑to‑face interviews, and quantitative surveys to collect information that provides insights related to customer behaviours, motivation and needs.
• Analyse and communicate research findings by synthesising and processing collected information using appropriate analytical methods, transforming findings into clear, actionable insights for stakeholders.
• Maintain methodological expertise by keeping in‑depth knowledge and understanding of different research methodologies and data analysis techniques, ensuring best practices are applied across research initiatives.

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Proven experience in planning, designing, and conducting user research.
• Ability to evaluate and apply appropriate qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, A/B testing, focus groups) based on research objectives.
• Capability in analysing and synthesising research data to identify user behaviours, needs, and pain points, and translate findings into clear, actionable insights.
• Experience communicating research findings effectively to stakeholders through structured reports, presentations, or artefacts that inform decision‑making.
• Passion for improving services by understanding how users interact across digital touchpoints and using research to shape design and delivery decisions.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full‑time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever‑evolving technological landscape.
• Promotion opportunities based on your capability and on‑the‑job performance.
• A vibrant community of like‑minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro‑family leave, medical and dental benefits, and access to recreational activities.