Account Coordinator - Experiential Marketing

Account Coordinator

Location: Hybrid — 2 Days In-Office (Toronto)

Reporting to the Account Manager, the Account Coordinator plays a critical role in the successful delivery of integrated marketing and experiential programs. Acting as the operational engine behind program execution, this role coordinates cross-functional teams, supports field operations, and ensures every initiative is delivered on time, on budget, and to the highest quality standards.

As the team's “project quarterback,” you will drive day-to-day program coordination, maintain executional discipline, and proactively identify risks while supporting continuous improvement across all program elements.

This is an ideal opportunity for a highly organized, solutions-oriented professional who thrives in fast-paced environments and takes pride in delivering flawless work that clients and teams can rely on.

• Execute client programs from planning through completion with precision and excellence

• Maintain detailed program workbooks, execution plans, critical paths, and priority trackers

• Ensure all deliverables are completed accurately and on schedule

• Proactively identify risks and recommend solutions to maintain program momentum

• Lead and support field teams remotely and on-site to ensure seamless program delivery

• Provide ongoing guidance and operational support to frontline teams

• Coordinate logistics to ensure teams are set up for success in market

• Serve as a key point of contact for account coordination matters

• Build strong, trusted working relationships with internal teams and clients

• Support the Account Manager in maintaining high client satisfaction

• Partner with Recruitment to ensure staffing needs are fulfilled on time and at quality

• Support onboarding processes and administrative requirements

• Coordinate and deliver field staff training (virtual and in-person)

• Maintain training materials and program resources

• Track key account metrics and support performance reporting

• Prepare weekly status updates and program summaries

• Support issue resolution, escalations, and time-sensitive field matters

• Identify operational challenges and improvement opportunities

• Attend and support live events and activations as required

• Act as a liaison between field teams, clients, and internal stakeholders

• Post-secondary education completed (Marketing, Business, Events or related field preferred)

• Experience supporting marketing programs, field operations, or experiential initiatives

• Experience in production or asset management considered an asset

• Highly organized with exceptional attention to detail and follow-through

• Strong planning and prioritization skills

• Ability to manage multiple projects and deadlines simultaneously

• Strong problem-solving ability and sound judgment

• Excellent communication skills (written and verbal)

• Professional, reliable, and accountable work style

• Comfortable working independently and collaboratively

• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word)

• Ability to travel, including occasional overnight stays

• Valid driver's license and access to a vehicle

• Ability to support physical event setup as required

• Timely and accurate program execution

• Quality and completeness of deliverables

• Field team readiness and support effectiveness

• Client and internal stakeholder satisfaction

• Contribution to overall program performance

This role offers an annual base salary starting at $48,000, with final compensation based on experience, skills, and scope of responsibility, as well as internal equity and business needs. Please note this represents base salary only and does not include other components of Brand Momentum's total rewards package.

About Brand Momentum:

Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner…