Operations Advisor

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Product Support Specialist, within PNC's Commercial Lending Operations, you will be based in Pittsburgh, PA, Brecksville, OH, Kalamazoo, MI or based Remotely.

If near one of the HUB locations, you may be expected to work in-office once per week.

In this role, the core hours are Monday - Friday, 8:00 am EST – 5:00 pm EST.

It is highly preferred that you have documentation knowledge and prior CLLO experience.

It is preferred to have knowledge of ACBS, Capital Stream, ACLS, Tableau, and CLASS.

In this role, you will analyze data, perform research, root causing and problem solving to then take action to drive improvement in areas under consideration. As an Operations Product Support Specialist, you will manage multiple projects and deadlines, engaging with partners through client/employee improvement experience. In addition, you will coordinate automation activities including building business requirements, user acceptance testing, operational readiness, change management, and ability to work independently and lead team initiatives.

This role will require a heavy focus on current automation improvement and future automation recommendations end-to-end within our Document Control Center and Collateral Servicing teams.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our employees with an exceptional employee experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization. This position may be eligible for remote work in select geographic locations, subject to approval by PNC.

If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management.
• Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements,…