Implementation Ancillary Services Specialist

Dominion Payroll is hiring an Implementation Ancillary Services Specialist!

Dominion Payroll is a leading provider of human capital management (HCM) solutions, helping businesses streamline payroll, HR, and talent operations through technology, service, and partnership. We are seeking a dynamic Implementation Ancillary Services Specialist who is responsible for onboarding and supporting foundational ancillary services for new and existing clients. This role focuses on building strong working knowledge of core ancillary products, ensuring accurate setup, documentation, and client communication throughout the onboarding lifecycle.

• Rock solid industry leader for HCM and payroll and original partner in the iSolved Network
• Inc. 5000 honoree for 12 consecutive years for being one of the fastest growing companies in the country
• Renowned customer retention with industry leading Net Promoter Score
• Proprietary, web-based technology that provides competitive advantages
• Locally owned and operated
• Phenomenal opportunities for advancement

• Manage onboarding and offboarding of assigned ancillary services from request through completion.
• Serve as a point of contact for internal teams regarding ancillary service setup and status updates.
• Ensure all required documentation and client information is collected, validated, and properly stored.
• Maintain accuracy in system configuration and confirm readiness prior to go-live.
• Communicate clearly with Implementation and internal teams regarding timelines, requirements, and completion status.
• Document updates and service notes within the system of record.
• Maintain organized tracking of assigned service requests and meet turnaround expectations.
• Participate in team meetings and training sessions to build product knowledge and operational independence.

Implementation Ancillary Services Specialist must demonstrate working knowledge and ability to support the following services:

• Onboarding & Offboarding
• Accruals and Absences
• E-Verify
• Attract and Hire
• Performance Management
• The Work Number
• Labor Posters

• 1+ year experience in payroll, HRIS, benefits, or related administrative environment preferred.
• Strong attention to detail and documentation accuracy.
• Ability to manage multiple requests and deadlines simultaneously.
• Clear written and verbal communication skills.
• Comfortable working cross-functionally with Implementation, Sales, and Operations.
• Ability to follow established processes and elevate appropriately when needed.
• Understand, embrace and embody DP Core Values. These core values clearly define the DP culture, and they must be reflected in everything we do and every interaction we have. Our core values are the framework from which we make all of our decisions.
• Core Values:
  • Community:
    We are stronger together than apart. Connection to our communities helps us better connect with ourselves and have a positive impact on both. Knowing and caring for each other helps to deepen trust and partnership which brings clarity and purpose to our work.
  • GSD:
    Get Shit Done! Start right now and don't stop. We are never done.
  • Rise Above:
    Expectations, disagreements, ego, challenges - push yourself to become the best version of you.
  • Passion:
    Bring passion to every day by creating meaningful impact in your work, for our clients, relationships, and our communities.
  • Create Culture:
    Culture enhances our quality of daily life and increases opportunities for learning, understanding, and growth.
  • DP No Se Vara:
    Never get stuck. We find a way or make a way.
  • Excellence:
    Don't let good be the enemy of great. Every single thing that you do matters!

• Freedom to work from home two days a week 💻
• Robust 401k match program 💸
• Significant paid time off plus company paid holidays
• 16 hours of community volunteer paid time off ⏰
• Monthly company-wide happy hours 🍺
• Bring your dog to work days 🐶
• Friday lunch 🍴
• Close at 4pm on Fridays 🌞
• Wellness and employee assistance programs

Dominion Payroll offers competitive pay and equitable compensation practices. Our job titles may span more than one career level. The actual base pay is dependent…