Branch Office Administrator

There's power in partnership.

You’re the kind of person who loves solving problems and building relationships, and that makes you essential to our branch teams. As a Branch Office Administrator at Edward Jones, you’ll be the first voice clients hear and the trusted resource they rely on. We give you the tools, training, and support to make a meaningful impact every day—on your clients, your team, and your future.

Position

Schedule:

Full‑Time

Branch Address: 318 North creek Blvd., Ste. 100, Goodlettsville, TN

Posting will remain open for 30 days starting 23-Feb-2026. It may close early due to high volume of applicants.

If you’re looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity. BOAs team up with financial advisors to help clients achieve long‑term financial goals. The primary role is to provide administrative support to an advisor or a team of advisors. We serve over nine million clients and appreciate the diverse viewpoints that drive our success.

You will be a vital part of our team, providing seamless support to clients. Your responsibilities include supporting client accounts, facilitating communication, and ensuring a positive client experience. This is a fantastic opportunity to grow your career in a dynamic and rewarding environment.

• Comprehensive 6‑month training, including an experienced peer mentor
• A wide support network from your branch office to the region and home office
• Independent work with a team of thousands backing you at each step

• Delivering exceptional personalized service so clients feel understood and informed
• Taking an active role in the annual business planning process to develop strategies for the upcoming year
• Actively listening for situations in clients’ lives that may indicate a need for additional services
• Driving marketing activities such as planning and executing events

• A culture of continuous improvement and professional development that respects individual contributions
• An inclusive environment where everyone’s different viewpoints are valued and help achieve results
• A rewards program that promotes long‑term career, financial security, and well‑being for you and your family
• Full‑time associates receive a comprehensive benefits package, including:
  • Medical, prescription drug, dental, vision, and voluntary benefits such as accident, hospital indemnity, and critical illness coverage—basic life, AD&D, and disability coverage are provided at no cost
  • 401(k) retirement plan and tax‑advantaged health savings and flexible spending accounts
  • Ten paid holidays, 15 days of vacation for new associates starting on Jan 1 of each year, sick time, personal days, and a paid day for volunteerism
  • Eligibility for bonuses, profit sharing, and access to the Employee Assistance Program

• Our human‑centered approach partners for positive impact, improving lives of clients, colleagues, and communities
• Private ownership allows us to share success with associates through discretionary and variable compensation, including bonuses based on branch and firm profitability and individual performance
• The hiring minimum is $22.50 and the hiring maximum is $24.36, with opportunities for merit‑based increases as you progress in the BOA role

• Analytical thinking
• Attention to detail
• Adaptability
• Conversational skills
• Digital tool utilization
• Team collaboration

• Client Service:
  Provide exceptional service via inbound/outbound calls, email, and in‑person interactions; resolve inquiries and issues while building strong relationships with clients, referral sources, and internal teams
• Account Management:
  Learn and understand the financial services industry, handle account openings, transfers, and other requests at the advisor’s direction, process transactions, prepare documentation, and maintain accurate client records
• Administrative & Operational Support:
  Work independently at the advisor’s direction, schedule appointments, prepare materials for client meetings, manage correspondence, support marketing initiatives, streamline…