Business Analyst

Concorde is seeking to hire (4) full-time Business Analysts to support ongoing operational, technical, and process improvement initiatives across the organization. Each position is expected to align to one of the core business analyst specialization areas identified below in the role requirements, allowing candidates to contribute within domains that match their experience and subject matter expertise. These roles are designed for individuals who demonstrate strong analytical capability, structured problem solving, and a commitment to continuous learning and professional development.

Candidates who bring in-depth experience for at least one of the identified specialization areas will be well positioned to support high impact work within their assigned focus area.

• Partner with business stakeholders to understand operational needs, define problem statements, and translate requirements into clear business and functional specifications.
• Conduct analysis of processes, systems, and data to identify opportunities for improvement, efficiency, and enhanced operational outcomes.
• Document workflows, current state and future state process maps, and system interactions in alignment with organizational standards.
• Support project planning, backlog refinement, prioritization, and readiness activities throughout the solution delivery lifecycle.
• Facilitate meetings, requirements workshops, discovery sessions, and cross-functional discussions that support informed decision making, in an Agile environment.
• Coordinate with technical teams to ensure alignment between business requirements, solution design, and implementation objectives.
• Support testing activities through test case development, validation of requirements, and coordination of user acceptance testing.
• Develop and deliver clear documentation including requirement narratives, user guides, process documentation, and training materials as needed.
• Monitor implemented solutions to ensure sustainability, adoption, and expected business value.
• Contribute to continuous improvement efforts and promote analytic and process oriented thinking across the organization.

• Proven experience performing business analysis, requirements elicitation, and process evaluation in operational or technical environments.
• Ability to translate complex concepts into structured documentation that is clear, concise, and actionable for both business and technical audiences.
• Strong competency in critical thinking, data-driven decision making, and structured problem solving.
• Demonstrated ability to facilitate meetings, collaborate across diverse groups, and build productive working relationships.
• Familiarity with business analysis frameworks, process mapping (including BPMN
  2.0 methodology), workflow modeling, and requirements documentation.
• Experience contributing within structured project delivery, specifically in an Agile environment focused on iterative delivery.
• Strong attention to detail, organization, planning, and follow-through.
• Commitment to continuous learning and professional development; interest in BA best practices, certifications, and ongoing skill growth.
• Ability to manage multiple priorities with professionalism, adaptability, and accountability.
• Demonstratable experience in at least one of the following specialization categories:
  • Process Analysis and Workflow Design
  • Data and Analytics Business Analysis
  • Systems and Integration Analysis
  • Strategic and Cross-Functional Business Analysis

• Must reside within the domestic United States, excluding residents of CA, MA, NY, NJ, WA.
• Must not require work authorization for employment.
• Must be able to work on an Eastern Standard Time (EST) schedule.
• Must be able to pass a pre-employment drug screening and background check.

• A collaborative, supportive, and mission-driven environment focused on high quality service and continuous improvement.
• Opportunities to work with experienced team members across operational, clinical, and technical domains.
• Exposure to complex, high-impact projects that support organizational growth and enhance service delivery.
• A culture that values candor, accountability, professional integrity, shared problem solving, and constructive feedback.
• Opportunities for professional growth, mentorship, and skill development.
• An environment that welcomes new ideas and encourages employees to take initiative and contribute to process and quality improvements.
• A fully remote position, with added competitive benefits for Health, Life and 401k

Concorde is a service-oriented, tech-enabled compliance administration organization committed to delivering operational excellence, high-quality solutions, and responsive support to our partners and clients. Our teams work collaboratively across functions to improve processes, enhance service delivery, and drive measurable outcomes. Concorde promotes continuous learning and professional development, with a strong focus on…