Lead Business Analyst

Job title: Lead Business Analys

Hours: 37

Contract: Fixed‑term 2 years (with the option to extend if required)

Salary: PO6 £ 51,356 - £54,495

Location: Leeds / hybrid working

Start: From April 2026

Leeds City Council is embarking on a 3.5‑year Customer Transformation Programme (CTP) to modernise customer contact, improve experience for residents and colleagues, and deliver significant, recurring savings as an Invest to Save initiative. We are building a skilled internal delivery team and are recruiting three posts that are critical to programme success.

These roles provide specialist capability to deliver complex transformation at pace – reducing avoidable demand, streamlining processes, and supporting digital self‑service – while strengthening internal capacity and reducing reliance on external consultants. You’ll help ensure benefits are realised and sustained beyond the life of the programme.

Drive discovery and analysis across services. Define problem statements, shape requirements, and provide the insight and assurance needed to redesign end‑to‑end journeys and implement accessible, efficient digital solutions. You’ll work with service leads, architects and delivery partners to align change to measurable outcomes.

• Proven experience in your discipline (business analysis, service design, or contract/performance management) within transformation programmes.
• Strong stakeholder engagement and the ability to translate strategy into deliverable, measurable change.
• A commitment to public service, inclusion, and continuous improvement.

• The chance to make a tangible difference for Leeds City Council customers and colleagues by modernising customer contact and delivering savings that support the Council’s Medium Term Financial Plan.
• A collaborative environment working alongside a strategic delivery partner and skilled internal teams, with opportunities for knowledge transfer and professional development.

Ready to help shape services that work better for everyone in Leeds? Apply now and be part of a programme that combines insight, design and disciplined delivery to create lasting impact.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria.

Ensure you are eligible before applying.

The Lead Business Analyst will have a good understanding of the enterprise arena and works on multiple, highly complex projects and bring together different views and perspectives, determine business priorities, develop, and mentor high performing teams, own multi-discipline roadmaps and lead agile delivery of excellent products and Digital Services.

• Play a key role in developing and leading the Business Analysis community across Leeds City Council, the Clinical Commissioning Groups (CCGs), and Partners.
• Functional management, or people management accountabilities, or a combination of both.
• Proactively share knowledge and will be seen as a go‑to person in their field while also mentoring others and owning the main stakeholder relationships.
• Lead in the discovery, definition and appraisal of digital opportunities and efficiencies across LCC and Partners, assist with their implementation where necessary.
• Support the development of LCC digital…