SWRK - G2 Scheduling Assistant

Overview

Description

Internal applicants MUST apply via Opportunity Marketplace. Complete your SKILLS and QUALIFICATIONS via the Me tab/tile on Fusion or by clicking the application link in the section of the application form titled REVIEW SKILLS AND QUALIFICATIONS.

Actual closing date:
Applications must be received by 8 March 2026 at 11:55 PM.

Location:

Cambuslang Gate

Hours:

26.25 hours per week, Permanent

Work pattern:
In accordance with a rotational roster, you will work over a four-week shift pattern consisting of two weeks day shift and two weeks back shift. Day shift is 6:30 AM to 3:30 PM (office based 7:00 AM to 4:00 PM). Backshift is 3:00 PM to 11:00 PM. When not in the office you will work from home.

£21,802 – £22,090 per year

We are looking for highly motivated individuals to work as part of a team providing a support service to Home Carers supporting vulnerable people living in the community council-wide. This includes scheduling and allocation of work. There is a requirement to use IT; you should have an interest and understanding of IT programmes.

A number of opportunities exist for people wishing to work in a challenging and rewarding environment.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the Organisation. Additional increments for working unsocial hours may apply. South Lanarkshire Council will provide and fund all required training including induction and ongoing learning and development. If you are a caring, patient, compassionate and adaptable individual who understands and respects the rights of others, we would like to hear from you.

Interviews will be held face to face. As an employee of South Lanarkshire Council you will benefit from excellent terms and conditions of employment.

View the Scheduling Assistant job profile. Please answer the following questions as part of your application submission; your answers should be uploaded under supporting documents:

• Provide examples of your work or other activities which demonstrate your ability or aptitude to undertake the duties of the post
• Provide details of how you would respond to telephone calls where individuals are experiencing a difficulty
• How would you deal with the call?
• What do you consider is important when managing the situation to meet the changing priorities or needs of the other person involved
• Please provide details of which IT programs and applications you use / are familiar with
• Please describe your level of computer literacy in detail, giving examples of what you use in your daily work / life and why
• Provide details of a work situation that has been difficult, describe what your role was, the skills you required to use
• How did you communicate with other people involved?
• In what way did you influence the outcome?
• Can you provide an example of prioritising the needs of several people with different requirements, at the same time; describe the differing needs, how you supported these, and how you made the decision in terms of prioritisation

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online – All correspondence will be via your email address.

Preferred candidates identified after the selection event process will be required to assist the recruitment team, if needed, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire Council directly or indirectly in connection with any appointment shall disqualify the applicant.

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003. An Overseas Criminal Records Check is required for applicants born outside the UK or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.…